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Complete disaster after an upgrade of HS4 to 4.2.13.0

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    Complete disaster after an upgrade of HS4 to 4.2.13.0

    Complete disaster after an upgrade to 4.2.13.0.
    Massive loss of devices. Floors reduced from about 18 to 5 same with Rooms reduced from 20+ to 5.
    rjh and HS4 staffers please help ASAP.

    Below is the HS4 system info with sensitive data xxxx


    Date/time=6/7/2022 9:36:16 PM Pacific Daylight Time
    Version=HS4 Pro Edition 4.2.13.0 (Windows)
    License=Registered
    License ID=xxxxxxxx
    MyHS Subscription=Basic
    MyHS Subscription Backup Interval=No Backup
    MyHS Subscription Max Cameras=1
    Confguration File=C:\Program Files (x86)\HomeSeer HS4\Data\HomeSeerData.json
    In Virtual Machine=No MFG: msi
    Antivirus=Windows Defender
    OS=Microsoft Windows 10 Home - Work Station
    OS Version=10.0.19043
    Uptime=0 Days 0 Hours 9 Minutes 19 Seconds
    User/Access=ivan (Admin)
    Lan IP=xxxxxxx
    Client IP=xxxxxx
    WAN IP=xxxxx
    Device Count=360
    Event Count=341
    Last Event Ran=Global : Bootup, Ran at 6/7/2022 9:27:40 PM
    # of unique event scripts=7
    Connected Speaker Clients= (127.0.0.1):BIG5HS4, (127.0.0.1):BIG6, CHROMECAST (127.0.0.1):BBQ SPEAKER, CHROMECAST (127.0.0.1):GYM TV 2, CHROMECAST (127.0.0.1):MUSIC TWO, CHROMECAST (127.0.0.1):FAMILY ROOM DISPLAY, CHROMECAST (127.0.0.1):LIVING ROOM DISPLAY, CHROMECAST (127.0.0.1):LIBRARY SPEAKER, CHROMECAST (127.0.0.1):MUSIC ONE, CHROMECAST (127.0.0.1):MEDIA SPEAKER, CHROMECAST (127.0.0.1):MAMA’S SPEAKER, CHROMECAST (127.0.0.1):BATHROOM SPEAKER, CHROMECAST (127.0.0.1):3RD FLOOR SPEAKER, CHROMECAST (127.0.0.1):MASTER BEDROOM SPEAKER
    Processor:=AMD64 Family 21 Model 16 Stepping 1 at 3.35 GHz
    Modules/Threads=133 Modules, 111 Threads
    Available Threads=1023
    System Load=170 Processes, 2% Load
    Free/Total Memory=4.78 GBytes / 7.40 GBytes (65% free)
    Free/Total Virtual Memory=5.82 GBytes / 8.59 GBytes (68% free)
    HomeSeer Memory Used=103 Mbytes
    Plugin Memory Used=8 EXE Plug-Ins using 265 Mbytes
    Plugins Installed=Big5 1.38.0.0,Big5HS4 3.35.0.0,Big6 3.48.0.0,BLRadioRA 3.0.19.0,Chromecast 4.0.19.0,DSC Security 3.0.0.56,Global Cache Pro 5.0.0.59,HS MyQ 4.0.8.0

    #2
    Any errors in the startup log? We did not change anything in regard to devices or events in the saved data, so event or device loss does not make any sense. If you go back to 4.2.12 are things ok? If so, please PM me your .json folder in your data folder so we can load it.

    Originally posted by risquare View Post
    Complete disaster after an upgrade to 4.2.13.0.
    Massive loss of devices. Floors reduced from about 18 to 5 same with Rooms reduced from 20+ to 5.
    rjh and HS4 staffers please help ASAP.

    Below is the HS4 system info with sensitive data xxxx


    Date/time=6/7/2022 9:36:16 PM Pacific Daylight Time
    Version=HS4 Pro Edition 4.2.13.0 (Windows)
    License=Registered
    License ID=xxxxxxxx
    MyHS Subscription=Basic
    MyHS Subscription Backup Interval=No Backup
    MyHS Subscription Max Cameras=1
    Confguration File=C:\Program Files (x86)\HomeSeer HS4\Data\HomeSeerData.json
    In Virtual Machine=No MFG: msi
    Antivirus=Windows Defender
    OS=Microsoft Windows 10 Home - Work Station
    OS Version=10.0.19043
    Uptime=0 Days 0 Hours 9 Minutes 19 Seconds
    User/Access=ivan (Admin)
    Lan IP=xxxxxxx
    Client IP=xxxxxx
    WAN IP=xxxxx
    Device Count=360
    Event Count=341
    Last Event Ran=Global : Bootup, Ran at 6/7/2022 9:27:40 PM
    # of unique event scripts=7
    Connected Speaker Clients= (127.0.0.1):BIG5HS4, (127.0.0.1):BIG6, CHROMECAST (127.0.0.1):BBQ SPEAKER, CHROMECAST (127.0.0.1):GYM TV 2, CHROMECAST (127.0.0.1):MUSIC TWO, CHROMECAST (127.0.0.1):FAMILY ROOM DISPLAY, CHROMECAST (127.0.0.1):LIVING ROOM DISPLAY, CHROMECAST (127.0.0.1):LIBRARY SPEAKER, CHROMECAST (127.0.0.1):MUSIC ONE, CHROMECAST (127.0.0.1):MEDIA SPEAKER, CHROMECAST (127.0.0.1):MAMA’S SPEAKER, CHROMECAST (127.0.0.1):BATHROOM SPEAKER, CHROMECAST (127.0.0.1):3RD FLOOR SPEAKER, CHROMECAST (127.0.0.1):MASTER BEDROOM SPEAKER
    Processor:=AMD64 Family 21 Model 16 Stepping 1 at 3.35 GHz
    Modules/Threads=133 Modules, 111 Threads
    Available Threads=1023
    System Load=170 Processes, 2% Load
    Free/Total Memory=4.78 GBytes / 7.40 GBytes (65% free)
    Free/Total Virtual Memory=5.82 GBytes / 8.59 GBytes (68% free)
    HomeSeer Memory Used=103 Mbytes
    Plugin Memory Used=8 EXE Plug-Ins using 265 Mbytes
    Plugins Installed=Big5 1.38.0.0,Big5HS4 3.35.0.0,Big6 3.48.0.0,BLRadioRA 3.0.19.0,Chromecast 4.0.19.0,DSC Security 3.0.0.56,Global Cache Pro 5.0.0.59,HS MyQ 4.0.8.0
    website | buy now | support | youtube

    Comment


      #3
      rjh Thanks for the prompt response. I will PM the complete start-up log but there is only one thing there that is abnormal and it is this line

      6/8/2022 8:30:19 AM
      HomeSeer
      Error
      Running event: Global Bootup. Event to be run was not found: 79

      Comment


        #4
        How do I go back to 4.2.12.0 ?

        Comment


          #5
          I assume you are on WIndows.

          Uninstall HS4, then re-install with the 4.2.12 installer. The installer is probably in your HS4 directory already, if not, you can download it from here:

          https://homeseer.com/updates4/SetupHS4_4_2_12_0.msi

          Note that uninstalling does not remove any settings or config files. But just to be safe, I would back up your HS4 folder.

          Originally posted by risquare View Post
          How do I go back to 4.2.12.0 ?
          website | buy now | support | youtube

          Comment


            #6
            rjh

            I did uninstall and re-install HS4. Unfortunately nothing has changed. Still floors and rooms are missing and about 600 out of 1,000 devices are missing.

            The only file that I found in my HS4 directory that resembles the one above is

            SetupHS4_4_2_4_0

            I downloaded the 4.2.12.0 installer from the link above and ran it.

            Comment


              #7
              rjh

              ​​​​​​​RESOLVED !!!!!

              Followed the advise of HS support staff and performed "Restore" operation. Apparently I have scheduled my HS4 to make back-ups automatically twice per week.
              I was able to restore a backup from June, 5, 2022 and everything came back to normal.
              I'm on v.4.2.12.0 now and I'm scared to upgrade to 4.2.13.0 provided the issues I have faced. Should I give it a try again or wait for next version ?

              Comment


                #8
                Originally posted by risquare View Post
                rjh

                ​​​​​​​RESOLVED !!!!!

                Followed the advise of HS support staff and performed "Restore" operation. Apparently I have scheduled my HS4 to make back-ups automatically twice per week.
                I was able to restore a backup from June, 5, 2022 and everything came back to normal.
                I'm on v.4.2.12.0 now and I'm scared to upgrade to 4.2.13.0 provided the issues I have faced. Should I give it a try again or wait for next version ?
                Shutdown HS4, copy the entire HS4 folder to a safe place and try again. If it fails after that, just drop in the backed up folder and you'll be back up and running again.
                RJ_Make On YouTube

                Comment


                  #9
                  Originally posted by ServiceXp View Post

                  Shutdown HS4, copy the entire HS4 folder to a safe place and try again. If it fails after that, just drop in the backed up folder and you'll be back up and running again.
                  This is exactly what I do before each HS4 update. I've had things go sideways more than once. I also keep the archived folders around because sometimes I find problems days later.

                  Comment

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