Complete disaster after an upgrade to 4.2.13.0.
Massive loss of devices. Floors reduced from about 18 to 5 same with Rooms reduced from 20+ to 5.
rjh and HS4 staffers please help ASAP.
Below is the HS4 system info with sensitive data xxxx
Date/time=6/7/2022 9:36:16 PM Pacific Daylight Time
Version=HS4 Pro Edition 4.2.13.0 (Windows)
License=Registered
License ID=xxxxxxxx
MyHS Subscription=Basic
MyHS Subscription Backup Interval=No Backup
MyHS Subscription Max Cameras=1
Confguration File=C:\Program Files (x86)\HomeSeer HS4\Data\HomeSeerData.json
In Virtual Machine=No MFG: msi
Antivirus=Windows Defender
OS=Microsoft Windows 10 Home - Work Station
OS Version=10.0.19043
Uptime=0 Days 0 Hours 9 Minutes 19 Seconds
User/Access=ivan (Admin)
Lan IP=xxxxxxx
Client IP=xxxxxx
WAN IP=xxxxx
Device Count=360
Event Count=341
Last Event Ran=Global : Bootup, Ran at 6/7/2022 9:27:40 PM
# of unique event scripts=7
Connected Speaker Clients= (127.0.0.1):BIG5HS4, (127.0.0.1):BIG6, CHROMECAST (127.0.0.1):BBQ SPEAKER, CHROMECAST (127.0.0.1):GYM TV 2, CHROMECAST (127.0.0.1):MUSIC TWO, CHROMECAST (127.0.0.1):FAMILY ROOM DISPLAY, CHROMECAST (127.0.0.1):LIVING ROOM DISPLAY, CHROMECAST (127.0.0.1):LIBRARY SPEAKER, CHROMECAST (127.0.0.1):MUSIC ONE, CHROMECAST (127.0.0.1):MEDIA SPEAKER, CHROMECAST (127.0.0.1):MAMAβS SPEAKER, CHROMECAST (127.0.0.1):BATHROOM SPEAKER, CHROMECAST (127.0.0.1):3RD FLOOR SPEAKER, CHROMECAST (127.0.0.1):MASTER BEDROOM SPEAKER
Processor:=AMD64 Family 21 Model 16 Stepping 1 at 3.35 GHz
Modules/Threads=133 Modules, 111 Threads
Available Threads=1023
System Load=170 Processes, 2% Load
Free/Total Memory=4.78 GBytes / 7.40 GBytes (65% free)
Free/Total Virtual Memory=5.82 GBytes / 8.59 GBytes (68% free)
HomeSeer Memory Used=103 Mbytes
Plugin Memory Used=8 EXE Plug-Ins using 265 Mbytes
Plugins Installed=Big5 1.38.0.0,Big5HS4 3.35.0.0,Big6 3.48.0.0,BLRadioRA 3.0.19.0,Chromecast 4.0.19.0,DSC Security 3.0.0.56,Global Cache Pro 5.0.0.59,HS MyQ 4.0.8.0
Massive loss of devices. Floors reduced from about 18 to 5 same with Rooms reduced from 20+ to 5.
rjh and HS4 staffers please help ASAP.
Below is the HS4 system info with sensitive data xxxx
Date/time=6/7/2022 9:36:16 PM Pacific Daylight Time
Version=HS4 Pro Edition 4.2.13.0 (Windows)
License=Registered
License ID=xxxxxxxx
MyHS Subscription=Basic
MyHS Subscription Backup Interval=No Backup
MyHS Subscription Max Cameras=1
Confguration File=C:\Program Files (x86)\HomeSeer HS4\Data\HomeSeerData.json
In Virtual Machine=No MFG: msi
Antivirus=Windows Defender
OS=Microsoft Windows 10 Home - Work Station
OS Version=10.0.19043
Uptime=0 Days 0 Hours 9 Minutes 19 Seconds
User/Access=ivan (Admin)
Lan IP=xxxxxxx
Client IP=xxxxxx
WAN IP=xxxxx
Device Count=360
Event Count=341
Last Event Ran=Global : Bootup, Ran at 6/7/2022 9:27:40 PM
# of unique event scripts=7
Connected Speaker Clients= (127.0.0.1):BIG5HS4, (127.0.0.1):BIG6, CHROMECAST (127.0.0.1):BBQ SPEAKER, CHROMECAST (127.0.0.1):GYM TV 2, CHROMECAST (127.0.0.1):MUSIC TWO, CHROMECAST (127.0.0.1):FAMILY ROOM DISPLAY, CHROMECAST (127.0.0.1):LIVING ROOM DISPLAY, CHROMECAST (127.0.0.1):LIBRARY SPEAKER, CHROMECAST (127.0.0.1):MUSIC ONE, CHROMECAST (127.0.0.1):MEDIA SPEAKER, CHROMECAST (127.0.0.1):MAMAβS SPEAKER, CHROMECAST (127.0.0.1):BATHROOM SPEAKER, CHROMECAST (127.0.0.1):3RD FLOOR SPEAKER, CHROMECAST (127.0.0.1):MASTER BEDROOM SPEAKER
Processor:=AMD64 Family 21 Model 16 Stepping 1 at 3.35 GHz
Modules/Threads=133 Modules, 111 Threads
Available Threads=1023
System Load=170 Processes, 2% Load
Free/Total Memory=4.78 GBytes / 7.40 GBytes (65% free)
Free/Total Virtual Memory=5.82 GBytes / 8.59 GBytes (68% free)
HomeSeer Memory Used=103 Mbytes
Plugin Memory Used=8 EXE Plug-Ins using 265 Mbytes
Plugins Installed=Big5 1.38.0.0,Big5HS4 3.35.0.0,Big6 3.48.0.0,BLRadioRA 3.0.19.0,Chromecast 4.0.19.0,DSC Security 3.0.0.56,Global Cache Pro 5.0.0.59,HS MyQ 4.0.8.0
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