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How long to receive HS unlock codes

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    How long to receive HS unlock codes

    Last night I tried to purchase my unlock codes for Homeseer. (Yep, time to pay to play!) After I entered my credit card info and clicked Continue, after a few minutes I got a "server not available" message. I received no confirmation or emails. I'm pretty sure the transaction didn't go through.

    I want to try again because my 30 day trial has already expired but wondering if I should be a little more patient before chancing a 2nd charge to my cc.

    #2
    I would suggest filling out a trouble ticket and mark it critical. Karen will get back to you as soon as she can.
    💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

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      #3
      Filled out a help ticket. Does Karen & company work these things on weekends? Or am I actually gonna have to spend time with my family until Monday?

      I painted myself into a corner by doing this AFTER the 30 day trial expired instead of before so HS is dead for now. I guess I could go rearrange my sock drawer...again.

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        #4
        Terry,
        If your pretty sure it didn't go through I would try again. If you do get charged twice you can always get a refund. This way you can save yourself all that garage work.
        💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

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          #5
          Do the unlock codes get sent immediately or does that take some time?

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            #6
            Karen just responded. My order went through but there was a problem with the notification system. Got my codes and life is good. Thanks Karen!

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              #7
              Terry,
              You will soon find out that Karen is the oil that keeps that HST machine running.
              💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

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                #8
                Karen IS HomeSeer tech. Rich and Rick are just a couple of sock puppets she keeps around to fool everyone.
                My system is described in my profile.

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