MYHS Server problems

[nickgosling]

I am still having problems with MYHS, the setup tab within homeseer and an error in the log suggesting that homeseer could not connect to the MYHS service

[BraveSirRobbin]

I can't even connect with my local network now! I even restored the entire HomeSeer directory to a local backup I had from 4-18-2023 as I thought this may be a problem with some plugins that I was updating or some mcsMQTT settings I was changing.

I understand that myHomeSeer may be having issues, but I should still be able to connect with my local IP (as I was able to do before).

[jon00]

Lost Alexa here too. Clearly there is an issue with MyHS as HS cannot connect to the server.

The Homeseer status page states everything is OK so I wonder what on earth it monitors?

https://status.homeseer.com/

[nickgosling]

I can't even connect with my local network now! I even restored the entire HomeSeer directory to a local backup I had from 4-18-2023 as I thought this may be a problem with some plugins that I was updating or some mcsMQTT settings I was changing.

I understand that myHomeSeer may be having issues, but I should still be able to connect with my local IP (as I was able to do before).

Have you tried find.homeseer.com

How are you running HS. When I have any issues like that I'll shut it down from the task manager and start it with the normal icon as a regular program. Then you can see any issue with the startup. The reason I do that is I have it starting automatically as a background task when the PC boots.

Sorry if that's a basic response but it may help you.

[BraveSirRobbin]

Have you tried find.homeseer.com

How are you running HS. When I have any issues like that I'll shut it down from the task manager and start it with the normal icon as a regular program. Then you can see any issue with the startup. The reason I do that is I have it starting automatically as a background task when the PC boots.

Sorry if that's a basic response but it may help you.

Tried all of that. I can ping to the HomeSeer server and I do have Internet access.

I re-tried my local IP and the device page did pull up, but I can't connect to the setup page or plugin management page(s).

[MFULLER]

Down for me too. Login to MyHS says Homeseer not running. I've restarted Homeseer but hasn't reconnected.

As Jon00 says.. clearly an issue with the service.

[nickgosling]

Tried all of that. I can ping to the HomeSeer server and I do have Internet access.

I re-tried my local IP and the device page did pull up, but I can't connect to the setup page or plugin management page(s).

Right. That's interesting so you have exactly the same issue as me. MYHS is down as well as very slow response from the setup page.

For reference if I do not call the setup page at all the device and event pages are quick to load. Try to not touch the setup page at all and see if you get the same.

[racerfern]

Visiting in UK, cannot log in, however VNC is up and running and HS is running.

[Jez]

Sorry, I know this isn't helpful but we're having the same problems as everyone else here. MyHS definitely has a problem.

[racerfern]

Visiting in UK, cannot log in, however VNC is up and running and HS is running.

[DolceVita]

Have you tried restart HS4 and checking the log to ensure your system is able to connect to the myHS service?

Rupp, i did restart HS4 at 7:10pm yesterday. I’m looking at the start up log and i don’t see any lines that specifically say connecting to myHS. Nothing is red,
A few lines start with “web server…” which say services started.

[jadebox]

My connection to myhs was just restored! So, if you're connection still isn't working, you probably just need to be patient.

I just got my Homeseer Pro last week and yesterday morning I transferred all the devices over from my isy994. Everything seemed to be working well, then ... boom.

So, of course, my first thought was that I broke something on my system. Then my second though was that I broke homeseer.com! :-)

[Jez]

My connection to myhs was just restored! So, if you're connection still isn't working, you probably just need to be patient.

I just got my Homeseer Pro last week and yesterday morning I transferred all the devices over from my isy994. Everything seemed to be working well, then ... boom.

So, of course, my first thought was that I broke something on my system. Then my second though was that I broke homeseer.com! :-)

It burst into life for me too

[DolceVita]

Just started working for me. Did nothing, just started working on it's own.

[Raptor]

my alexa is still not working as of 11:44am EST