Hi. Today I got a call from an office to join me to a conf. call, and when the caller hit the # key to transfer me to the bridge, HS grabbed the line, dropped the external call, and acted like I had pressed the # from an internal phone.
I didn't think this was supposed to happen. The system is not configured to treat external calls like internal ones. I am using the HS (HAL 2000) PCI modem. It works very well, but I cant have calls dropping on me when someone else hits the # key. I was in my office when this happened, so I shut down HS before the office called me back a 2nd time, so I still managed to get on the bridge ok. What am I doing wrong here?
This brings up another issue for me. I haven't yet tried to do external access to HS (I have voicemail on that line), but I am an old Hal 2000 user, and I would like to be able to dial into HS, hit a key and then an access code to get the VR interface from an external call. When I converted to HS I never could figure out how to make this happen. The documentation for HSPhone is a little esoteric compared to HAL 2000. Do I have to manually hack the IVR script to enable this sort of thing?
Thanks in advance for the help.
Frob
I didn't think this was supposed to happen. The system is not configured to treat external calls like internal ones. I am using the HS (HAL 2000) PCI modem. It works very well, but I cant have calls dropping on me when someone else hits the # key. I was in my office when this happened, so I shut down HS before the office called me back a 2nd time, so I still managed to get on the bridge ok. What am I doing wrong here?
This brings up another issue for me. I haven't yet tried to do external access to HS (I have voicemail on that line), but I am an old Hal 2000 user, and I would like to be able to dial into HS, hit a key and then an access code to get the VR interface from an external call. When I converted to HS I never could figure out how to make this happen. The documentation for HSPhone is a little esoteric compared to HAL 2000. Do I have to manually hack the IVR script to enable this sort of thing?
Thanks in advance for the help.
Frob
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