Originally posted by JeffCharger
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My only beef with DHL has been tracking. 9 times out of 10 DHL delivers it to the USPS for delivery. At that point, tracking stops. I can take 1-5 days after that drop off before it gets to my home. I live in the 4th largest metropolitan area in the country. I know DHL will do this in rural areas, but they also will do it in urban areas. With UPS, I can track it to my door.
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Originally posted by Gogs View PostNo, no fair, but thought you would like it.
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Originally posted by rjh View PostHomeSeer is considering using DHL for shipping. Please take a moment and take our poll. Your feedback is important to us.
Why change?
I am in the Uk, and the last time I bought from you it arrived safe and sound two days later!
My only comment was that Uk shipping is not the cheapest and does prevent some purchases due to high shipping cost. USPS might be an option for those lower value items that dont need rapid transport!
DJ
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No fair bagging on people who aren't subscribed (before now) to the thread!
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I am not in a position to give an opinion on HS shipping in the US, however, I can only hope your system works as well as, if not better, than ours.
When considering the change I wonder if they would give some thought to the cost to the rest of this Planet called Planet Earth.
In case you are in any doubt what Planet earth is Mr Brower, it is the round thing that Charles Gray spins at the beginning and end of The Rocky Horror Picture Show. If you do not have a copy I can ship you a PAL copy at a cheaper price than HS.
A year or so ago, to purchase a HSM was a good bargain until you got to the checkout and discovered that the shipping to the UK was, from memory slightly more than the cost of the modem!
I think HS does have to address it's shipping charges, but not only for within the USA, but also for the rest of the planet called Earth that they have infiltrated. And any other Planet for that matter.
Perhaps we are we helping to support the US economy (Strange, Mr Bill Brower, how US has a double meaning over here, probably a political reference, anyway) or is it a War debt thing.
Apart for I trying to be humerus, I think HS should address there shipping costs, especially outside the US.
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DHL Shipping
I' ve had several issues with DHL - shipping and receiving - tracking when there was a problem was a joke - have had far fewer problems with UPS of Fedex but not nobodies perfect. Can you offer more than one service?
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I work in the IT group for a large engineering and construction firm. We ship a lot of IT equipment from the home office to job sites or job sites to job sites.
We switched from DHL to UPS a year or so ago and it has been a disaster. Equipment damaged and lost. UPS said we were not packaging it properly but we have been shipping servers, printers and the like out for years and know how to package equipment. We never had these issues with DHL.
For personal stuff, I never had issues with either.
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Guest repliedIn The Netherlands both UPS and DHL require signatures..
Regards,
Richard (also the Netherlands)
;-) and yes, I prefer DHL since it is a European company :-)
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Guest repliedI know that it adds complexity, but I would prefer an ordering process that allows me to choose the carrier, and level of service, and see the prices for the options.
I would pick UPS 3 day or FedEx Overnight most of the time, and USPS about a week service the rest of the time. Although I haven't had problems with DHL here in FL, I wouldn't choose them over the others.
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Originally posted by rjh View PostHomeSeer is considering using DHL for shipping. Please take a moment and take our poll. Your feedback is important to us.
The nearest UPS pickup point is almost 100km's alway.
In The Netherlands both UPS and DHL require signatures..
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Would not use them if my life depended on it. Never seem to deliever to the right address. Shipping is always delayed for some reason. My observations are only from a corporate stand point. I have never used them personally.
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DHL seldom delivers packages here. If they have one, it is more likely to be delivered by USPS.
But, as luck would have it, a package arrived via DHL today. I was mowing the lawn, and the driver handed me the package instead of taking it to the house!
In the past, we have had some trouble with DHL drivers leaving packages at the wrong address (computer maps put our house in the wrong town). Overall, I am pleased with UPS and FedX. Much less pleased with USPS package delivery. Data on DHL are limited, but not good.
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Dell sometimes ships through DHL.
Last winter, they left a server on my doorstep, right under the facia. Didn't ring the door, didn't ask for a server. The box was soaked, but the server was ok.
Of course, UPS and FedEx drop and run, too. But, usually they're a bit more cautious with computers.
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