Web log in problem

[bobsilver]

I am using HS 2.1 and have begun to develop a problem logging in to my system remotely outside my home. When I try and login to HS I get the standard user/password login screen. The problem is that its takes 2 or 3 tries of entering my user name and password before the system lets me in.

I have tried deleting my user account and creating it again. Same result. I have even created another account (different user and pw) and it also exhibits the same behavior.

I eventually get in after 3 tries. This has recently become a problem in the past month or so. Prior to this it always worked fine. Does anyone have any suggestions??

Bob Silver

[Gogs]

I am using HS 2.1 and have begun to develop a problem logging in to my system remotely outside my home. When I try and login to HS I get the standard user/password login screen. The problem is that its takes 2 or 3 tries of entering my user name and password before the system lets me in.

I have tried deleting my user account and creating it again. Same result. I have even created another account (different user and pw) and it also exhibits the same behavior.

I eventually get in after 3 tries. This has recently become a problem in the past month or so. Prior to this it always worked fine. Does anyone have any suggestions??

Bob Silver

Don't worry. This is a known problem, although 3 times is a bit much, normally twice and you are in.

I remeber reading sometime back that it was related to the JAVA version you are running. Peronally I do not think that is the case.

Apparently it is being addressed by HS, although nothing has happened as yet to try and solve it.

I just live with it, the rest works fine, well almost.

[Rupp]

When you log in, is your start page set to the status page or do you have a personal page that you enter first.

[bobsilver]

I just lo into the status page. Nothing unique.

bob

[Rupp]

Then I would suspect either some type of firewall software, or antivirus software interfering with your login. When you are presented with the login page is the realm the same each time or does it increment? Are they any errors in the HomeSeer log file when a login fails? Lastly, what kind of connection to you have to the WWW?

[Gogs]

Then I would suspect either some type of firewall software, or anti virus software interfering with your login................

Hey Rupp, as you are aware this problem has existed since the creation of HomeSeer V2.

Originally it was put down to JAVA, or to be a bit more precise, the version of JAVA and the setup on the home computer. Firewall can be a complete pain in the A**. Anti virus should never be run on an HS dedicated machine unless absolutely necessary, other software problems can be a problem, but shouldn't.

Are you now suggesting that this is not a JAVA problem?

[bobsilver]

Rupp,

Just checked the log. No errors after 2 tries to get in. BTW it does seem to take 2 log in attempts to get in. The log only lists the 1 successful attempt. No error listed.

I am running vista. The machine has no virus protection on it. All updates turned off. UAC is off. The Vista firewall is on. My web connection is dsl. I use no-ip for an address redirect. I have access to web cams, other computers with no issues.

Bob

[Gogs]

Rupp,

Just checked the log. No errors after 2 tries to get in. BTW it does seem to take 2 log in attempts to get in. The log only lists the 1 successful attempt. No error listed.

I am running vista. The machine has no virus protection on it. All updates turned off. UAC is off. The Vista firewall is on. My web connection is dsl. I use no-ip for an address redirect. I have access to web cams, other computers with no issues.

Bob

[Wadenut]

I would tend to think if this were a firewall or AV induced problem it would be consistent. Ie. Never allow a login, at least if the firewall or AV program were worth its salt.

Actually, I've come to think of this as a Homeseer 2 security "feature".
Even though it can be a pain in our collective butt, let's say someone has somehow managed to obtain a username/password for the site; or perhaps a bot of some sort used to phish for a valid one. The username/password is entered and fails... on to the next one.

The glass is half full.

[Gogs]

I..............Actually, I've come to think of this as a Homeseer 2 security "feature".
Even though it can be a pain in our collective butt, let's say someone has somehow managed to obtain a username/password for the site; or perhaps a bot of some sort used to phish for a valid one. The username/password is entered and fails... on to the next one.

The glass is half full.

The option is always there to change either your username or password.

Unless HS went MAC, at this point, we canot escape that possibily.

[Rupp]

If you have a custom page and you have the option to password protect this custom page this will cause HomeSeer to prompt for 2 logins. Do you have a password protected custom page?

[bobsilver]

No custom page. The only unique is I have Rover installed so I have a button for Rover on the HS page. If you want I can create a login for you and you can see for yourself if that helps.

bob