Help Desk Submission

[cjrs27]

Last September I submitted a Help Desk Ticket and recieved the email stating what the I.D. was, etc. But today, when I looked for Ticket ID 14173, the Help Desk search found nothing.

What am I doing wrong?

[Rupp]

During the recent outage we lost some tickets and others that were closed were deleted. What was the problem concerning?

[cjrs27]

Hi Rupp...

The Help Desk Ticket was regarding not being able to set the RCS Serial Thermostat "Set Hold Mode" to "Hold" using an event.

Ref: http://board.homeseer.com/showthread...193#post787193

[Rupp]

I would recommend putting in another ticket on this issue.