I think a bit more explanation of how product support will work would be helpful.
- Do new users of HS get a limited time subscription to 'Priority Support'?
- Will there be any distinction between a problem that is generated by lack of knowledge on the part of the user vs. a bug in the software?
- Will non-subscribers be able to access the support forum to view but not post, or will non-subscribers not be able to view anything in the forum?
- Will HST staff monitor the board more thoroughly than they have been? I've come to expect that a problem raised on the board will be greeted by Rupp with a suggestion to submit a Help Desk ticket because HST does not monitor the board. If monitoring will not increase, does that mean that non-subscription support is being delegated to the user community?
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