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Issues with a SIIG 2-port USB to Serial Converter

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    Issues with a SIIG 2-port USB to Serial Converter

    I have a SIIG 2-port USB to Serial Converter, the same one that HS sells as the HS2012, though I purchased elsewhere.

    Anyway, has anyone else had a problem with it being recognized as an "Unkown Device" after a reboot? I have my W800 and Ztroller connected to it, using COMs 5 & 6 respectively, and after X reboots, the ports disappear and the convertor becomes an "Unknown Device" Only a compelte shutdown (which removed power from the device) will make it become recognized again. It's as if it does not always recover gracefully from a soft reboot.

    I've had it for about 4 months, and this problem just started in the last month. I'm wondering if this is typical, or if my unit's going bad.
    John
    Hardware: i5-6400T w/16GB RAM & SSD w/HS3Pro, Z-Net, Harmony Hub x2, Echo Dot x2, Ocelot
    Plugins: Z-wave, HSTouch, BLBackup, Harmony, GTS CPUXA, UltraMon3, Nest
    HSTouch: Multiple Android Devices; 5 x ToteVision MD-1001 10.1" Win 7 Tablets
    Devices: Cooper RF9501 x4, RF9517 x6, RF9534 x1, RF9540-N x7, RF9542 x1, RF9542-Z x2, RFHDSCG x1, RFWC5 x5; Intermatic HA02 x6; FortrezZ MIMOLite x3; Leviton VRPD3-1LW x4, VRR15-1LZ x6; Nest Tstat & 9x Protects; Dragon PD-100 x3, PA-100 x3

    #2
    John,
    I would suspect your USB ports before the device. I had all kinds of USB problems with my built in ports. I bought a cheap add on USB card and all my issue disappeared. It may be worth a try as these add on USB cards are cheap.
    -Rupp
    sigpic

    Comment


      #3
      Rupp, it's on a Hometroller Series 2, so I cannot add any USB ports... Probably should've said that in the original post.
      John
      Hardware: i5-6400T w/16GB RAM & SSD w/HS3Pro, Z-Net, Harmony Hub x2, Echo Dot x2, Ocelot
      Plugins: Z-wave, HSTouch, BLBackup, Harmony, GTS CPUXA, UltraMon3, Nest
      HSTouch: Multiple Android Devices; 5 x ToteVision MD-1001 10.1" Win 7 Tablets
      Devices: Cooper RF9501 x4, RF9517 x6, RF9534 x1, RF9540-N x7, RF9542 x1, RF9542-Z x2, RFHDSCG x1, RFWC5 x5; Intermatic HA02 x6; FortrezZ MIMOLite x3; Leviton VRPD3-1LW x4, VRR15-1LZ x6; Nest Tstat & 9x Protects; Dragon PD-100 x3, PA-100 x3

      Comment


        #4
        John,
        Are you sharing USB Root Hubs with any other USB devices? I wonder if the device needs more power than is available?
        -Rupp
        sigpic

        Comment


          #5
          It's the one and only USB device connected to my Hometroller, so it should not be a power issue. I might try a different port when I get home. I cannot find the power rating on the SIIG's specs... when I get it going again I'll have to see how much of the hub's power it's using through device properties... if it's borderline, then that could be the issue.
          John
          Hardware: i5-6400T w/16GB RAM & SSD w/HS3Pro, Z-Net, Harmony Hub x2, Echo Dot x2, Ocelot
          Plugins: Z-wave, HSTouch, BLBackup, Harmony, GTS CPUXA, UltraMon3, Nest
          HSTouch: Multiple Android Devices; 5 x ToteVision MD-1001 10.1" Win 7 Tablets
          Devices: Cooper RF9501 x4, RF9517 x6, RF9534 x1, RF9540-N x7, RF9542 x1, RF9542-Z x2, RFHDSCG x1, RFWC5 x5; Intermatic HA02 x6; FortrezZ MIMOLite x3; Leviton VRPD3-1LW x4, VRR15-1LZ x6; Nest Tstat & 9x Protects; Dragon PD-100 x3, PA-100 x3

          Comment

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