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    Error - Couldn't get process informaiton from remote machine

    Long story short....I got a virus and it resulted in me re-formatting the drive with the master restore disk. What a pain.

    Running a Toshiba laptop with Vista. Have ms.net 1.1 with SP installed.

    HS tells me it install correctly. When I try to run it, I get this error message......

    "Error Loading" - Couldn't get process informaiton from remote machine


    Have uninstalled/re-installed both HS and MS.net several times. What to do?

    Don

    #2
    What version of HS did you load? If you are running HS 2.x your need Microsoft 2.0 .net
    -Rupp
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      #3
      trying to install HS 2.0. when I try to install MS.net 2.0, it tells me my machine already has that installed.

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        #4
        Are you loading the latest HS version from here:
        http://www.homeseer.com/downloads?

        Is this error being reported in the HomeSeer log file or a popup? Post your first 2- or so lines from the HS log file after restarting HS.
        -Rupp
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          #5
          HS never fully starts. No log file to access. It is a popup error. I am trying to install from HS 2.0 from my CD. I will try from the web-site.....but I expect then I will have to deal with converting the trial version to my paid version ?

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            #6
            Get the same issue after it is 'installed successfully' from the downloaded version too.....

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              #7
              Are you logging in as an admin user? Have you disable UAC?
              -Rupp
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                #8
                I checked the help desk and we have only recieved 2 reports of this since the release of HS 2.x. The fix for both users was to reload their OS. The 2.0 .net frame work was corrupt.
                -Rupp
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                  #9
                  I had heard of UAC but didn't know what it was. Found it....turned it off and now HS runs. Now all I have to do is re-set up all of my functionality.

                  Thanks for your help.

                  Don

                  ps - don't you just love Vista?

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                    #10
                    Glad this worked for you.
                    -Rupp
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