I have just purchased (downloaded) HS2 and HA22 USB stick. I have followed the driver installation instructions on the homeseer website but when the install wizard runs I get error mesage "the folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems". I am running Windows 7. Can someone from Home seer tech support please help.
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Paul17806Tags: None
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Originally posted by Paul17806 View PostI have just purchased (downloaded) HS2 and HA22 USB stick. I have followed the driver installation instructions on the homeseer website but when the install wizard runs I get error mesage "the folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems". I am running Windows 7. Can someone from Home seer tech support please help.
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Originally posted by Paul17806 View PostI have just purchased (downloaded) HS2 and HA22 USB stick. I have followed the driver installation instructions on the homeseer website but when the install wizard runs I get error mesage "the folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems". I am running Windows 7. Can someone from Home seer tech support please help.
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Originally posted by Paul17806 View PostCan you tell me exactly where to find the help desk request tab, I can't find it, thanks.
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Originally posted by Rupp View PostA help desk request doesn't matter as Mark would have answered the ticket.
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Paul17806
Originally posted by macromark View PostCorrect. There is nothing we can do in this case except recommend using a different USB dongle. I'm really surprised the HA22 is still being sold somewhere... those things are ready for the bulldozer..
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