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I think it's your typical overhyped article. I've had two Nest thermostats for almost a year and have had no problems what's so ever.
I suspect that if the person didn't follow the easy to install instructions, he/she probably made the problem!-Todd
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I think there might be something to it, using solid state electronics instead of relays could cause problems in some systems.
Designing a thermostat to work with so many different systems, using a relay would probably be a better choice. But I doubt it's much call for alarm yet.
It's always a good idea to keep an eye on what your system is doing. (This person's NEST was running AC in the winter without the fan)Joe (zimmer62)
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