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Insteon 2413U ERROR Cannot connect to port

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    Insteon 2413U ERROR Cannot connect to port

    Using the HS Insteon Plugin I get ERROR Cannot connect to port: COM3.
    I am using the FTDI drivers 2.1 from Jan 2014.
    I see the USB Converter and virtual USB Serial Port (COM3) in device manager. No yellow ! devices in Device Manager.
    I don't specifically see the PLM attached to anything in device manager. Should I?

    There are no other normal COM ports.
    I have tried all 3 USB ports on the laptop.
    Unplugging and plugging the USB cable to the computer consistently generates the little Add/Remove device bong. Same with Plugging and unplugging the USB cable to the PLM itself.

    After reboot with USB disable the COM 3 does not show but inserting the USB makes COM 3 show. The Win7 OS appears to be detecting the device.
    Last edited by chiko; May 24, 2014, 04:16 PM. Reason: corrections

    #2
    Is the light on the side of the PLM on, and is it green and not red?

    Comment


      #3
      Green. Even managed to pair it with a light switch with the blinking/beeping routine so the PLM is not toast.

      Comment


        #4
        HouseLinc works

        Installed SmartHome HouseLinc to confirm the hardware. Works fine. Automatically discovered the PLM and was able to control the switch.

        Reverted the restore point preinstall. Plugin still says cannot connect to COM3.

        Comment


          #5
          if you set the log level to Debug is there more information in the logs?

          Comment


            #6
            You should try the 3rd party Insteon plugin as the HomeSeer version supports very little in the way of devices and hasn't been updated since HS 1.7
            💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

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              #7
              Debug Hex

              I plan to get the Mark Sandlers plugin after I am sure the device is working.
              Should I do that even if the homeseer one cannot find the device?


              May-25 3:08:15 PM HSInsteon DEBUG ERROR: Could not connect to 'Serial: COM3'. Failed to open port, unable to negotiate with INSTEON controller.

              May-25 3:08:15 PM HSInsteon DEBUG RX: 02 60 2A 02 62 03 15 9B 06

              May-25 3:08:15 PM HSInsteon DEBUG TX: 02 60

              May-25 3:08:15 PM HSInsteon DEBUG RX: 02 60 2A 02 62 03 15 9B 06

              May-25 3:08:15 PM HSInsteon DEBUG TX: 02 60

              May-25 3:08:15 PM HSInsteon DEBUG RX: 02 60 2A 02 62 03 15 9B 06

              May-25 3:08:15 PM HSInsteon DEBUG TX: 02 60

              May-25 3:08:15 PM HSInsteon DEBUG RX: 02 60 2A 02 62 03 15 9B 06

              May-25 3:08:14 PM HSInsteon DEBUG TX: 02 60

              May-25 3:08:14 PM HSInsteon DEBUG RX: 02 60 2A 02 62 03 15 9B 06

              May-25 3:08:14 PM HSInsteon DEBUG TX: 02 60

              May-25 3:08:14 PM HSInsteon DEBUG Trying connection 'Serial: COM3'...

              Comment


                #8
                Never Mind

                Mark Sandler plug in worked fine on first attempt. Was not sure it had the 30 day trial.

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