I must resolve an order issue before I leave the state tomorrow morning. I submitted an RMA request last Tuesday and have heard nothing. I've been calling listed phone number since 9 am this morning to no avail. I sent a "contact us" email via the HS website 10 minutes ago and received a Delivery Status Failure. What's happenning?
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Originally posted by Sheriff View PostThanks Rupp. #85530
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Help desk
Rupp, just saw your post (suddenly the board is not notifying me, though it did earlier today). Help desk?, I was told to fill out an RMA form and I did so at http://www.homeseer.com/product-returns.html. When you asked for ticket number, I assumed you meant my original order number. We are running out of time, can I just ship this unopened keypad back with an explanation?HS4Pro on Windows 10
One install with 2 Ethernet Z-nets
2nd install with 1 Ethernet Z-net
300 devices, 250 events, 8 scripts
6 CT-100 tstats
Serial IT-100 interface to DSC Panel with 8 wired zones
18 Fortrezz water sensors & two valve controls
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Originally posted by Sheriff View PostRupp, just saw your post (suddenly the board is not notifying me, though it did earlier today). Help desk?, I was told to fill out an RMA form and I did so at http://www.homeseer.com/product-returns.html. When you asked for ticket number, I assumed you meant my original order number. We are running out of time, can I just ship this unopened keypad back with an explanation?
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Please?
Rupp, thanks for trying to help, but I don't know what I'm supposed to do now and I am frustrated at the enormous time I'm spending to do what should be a simple task. I have already posted an rma request on that site just as I was instructed to last week; are you saying do it again? If I do, am I likely to get an answer within the 4 hours remaining today? Is there really no one available to simply provide a number?HS4Pro on Windows 10
One install with 2 Ethernet Z-nets
2nd install with 1 Ethernet Z-net
300 devices, 250 events, 8 scripts
6 CT-100 tstats
Serial IT-100 interface to DSC Panel with 8 wired zones
18 Fortrezz water sensors & two valve controls
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Originally posted by Sheriff View PostRupp, thanks for trying to help, but I don't know what I'm supposed to do now and I am frustrated at the enormous time I'm spending to do what should be a simple task. I have already posted an rma request on that site just as I was instructed to last week; are you saying do it again? If I do, am I likely to get an answer within the 4 hours remaining today? Is there really no one available to simply provide a number?
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??
I'm sorry that I'm not following. If I put in a second RMA, is there any chance of a reply or am I simply out of luck?HS4Pro on Windows 10
One install with 2 Ethernet Z-nets
2nd install with 1 Ethernet Z-net
300 devices, 250 events, 8 scripts
6 CT-100 tstats
Serial IT-100 interface to DSC Panel with 8 wired zones
18 Fortrezz water sensors & two valve controls
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Originally posted by Sheriff View PostI'm sorry that I'm not following. If I put in a second RMA, is there any chance of a reply or am I simply out of luck?
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OK
Rupp, thanks for the explanation. I'll put in another RMA request and pray someone can look for it at 6 pm. If I can get a number, I could still post it early in the morning.HS4Pro on Windows 10
One install with 2 Ethernet Z-nets
2nd install with 1 Ethernet Z-net
300 devices, 250 events, 8 scripts
6 CT-100 tstats
Serial IT-100 interface to DSC Panel with 8 wired zones
18 Fortrezz water sensors & two valve controls
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Originally posted by Sheriff View PostRupp, thanks for the explanation. I'll put in another RMA request and pray someone can look for it at 6 pm. If I can get a number, I could still post it early in the morning.
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