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    Email Transport

    I posted this question on the Legacy sub forum, but got no response. I'm anxious to get my notifiers working again and hope someone might help.
    My Hometroller recently crashed so I migrated to HSPro 2.5.0.81 on my Vista CPU. Everything works fine except it wont generate notifier emails. I have the exact same email config I had on Hometroller, and in fact am running the exact same config on a Hometroller SE at another home. I use gmail and outgoing is set up as smtp.gmail.com.465. The log reports: 7/5/2015 4:10:37 PM - Error - Sending email using SMTP: The transport failed to connect to the server. Help, please.
    HS4Pro on Windows 10
    One install with 2 Ethernet Z-nets
    2nd install with 1 Ethernet Z-net
    300 devices, 250 events, 8 scripts
    6 CT-100 tstats
    Serial IT-100 interface to DSC Panel with 8 wired zones
    18 Fortrezz water sensors & two valve controls

    #2
    Can you ping smtp.gmail.com from that system? Also, check to ensure the firewall config allows outbound traffic from HS on that port.

    Cheers
    Al
    HS 3.0.0.548: 1990 Devices 1172 Events
    Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

    Comment


      #3
      Thanks Al for the quick reply. I can check the port when I get home tonight. I've never pinged an email server, but Google suggests that I am capable... Thank you.
      HS4Pro on Windows 10
      One install with 2 Ethernet Z-nets
      2nd install with 1 Ethernet Z-net
      300 devices, 250 events, 8 scripts
      6 CT-100 tstats
      Serial IT-100 interface to DSC Panel with 8 wired zones
      18 Fortrezz water sensors & two valve controls

      Comment


        #4
        Well, I'm still not sure how to ping the gmail server, but I do have this gmail account set up in Outlook on this computer and it sends and receives fine; does that answer that question?

        Regarding the port setting, I have antivirus off. I looked at my ATT router and set a user defined app with port 465. Not sure that's the right way, but its all I see.

        Still no joy, error msg: 7/11/2015 2:47:24 PM - Error - Sending email using SMTP: The transport failed to connect to the server.
        HS4Pro on Windows 10
        One install with 2 Ethernet Z-nets
        2nd install with 1 Ethernet Z-net
        300 devices, 250 events, 8 scripts
        6 CT-100 tstats
        Serial IT-100 interface to DSC Panel with 8 wired zones
        18 Fortrezz water sensors & two valve controls

        Comment


          #5
          Maybe post a screen shot of your HS email config to see if something jumps out as incorrect.

          Cheers
          Al
          HS 3.0.0.548: 1990 Devices 1172 Events
          Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

          Comment


            #6
            screen shot attached. The usernames and passwords are entered correctly. This is the exact same config I have at another home where email works fine.
            Attached Files
            HS4Pro on Windows 10
            One install with 2 Ethernet Z-nets
            2nd install with 1 Ethernet Z-net
            300 devices, 250 events, 8 scripts
            6 CT-100 tstats
            Serial IT-100 interface to DSC Panel with 8 wired zones
            18 Fortrezz water sensors & two valve controls

            Comment


              #7
              Thinking about this more, I believe that HS2 did not support gmail natively and that you had to install stunnel to get it to work. Here's one post with instructions: http://board.homeseer.com/showpost.p...&postcount=432, but there are other threads on the subject.

              Cheers
              Al
              HS 3.0.0.548: 1990 Devices 1172 Events
              Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

              Comment


                #8
                Thanks, Al, I'm on it. But I wonder why it worked/ on a Hometroller Pro and Hometroller SE?
                HS4Pro on Windows 10
                One install with 2 Ethernet Z-nets
                2nd install with 1 Ethernet Z-net
                300 devices, 250 events, 8 scripts
                6 CT-100 tstats
                Serial IT-100 interface to DSC Panel with 8 wired zones
                18 Fortrezz water sensors & two valve controls

                Comment


                  #9
                  Well lookee here, Al: 7/11/2015 4:00:39 PM email Email successfully sent to tswan@metcontracting.com

                  That was it; thank you for all your help!
                  HS4Pro on Windows 10
                  One install with 2 Ethernet Z-nets
                  2nd install with 1 Ethernet Z-net
                  300 devices, 250 events, 8 scripts
                  6 CT-100 tstats
                  Serial IT-100 interface to DSC Panel with 8 wired zones
                  18 Fortrezz water sensors & two valve controls

                  Comment


                    #10
                    Whoops, I was a little hasty. It did connect and send an email. However, if the email has a log attachment, I get this message: Building SMTP message for sending: Invalid mail attachment 'C:\Program Files\HomeSeer HS2\Logs\homeseer.log'.

                    I understand the message, but cant figure out where to change the directory. This was my previous directory on a Hometroller before migrating to HSPro on a Vista CPU. The current config file in Setup/General is correctly C:\Program Files\HomeSeer HSPRO\config\sample.mdb.
                    HS4Pro on Windows 10
                    One install with 2 Ethernet Z-nets
                    2nd install with 1 Ethernet Z-net
                    300 devices, 250 events, 8 scripts
                    6 CT-100 tstats
                    Serial IT-100 interface to DSC Panel with 8 wired zones
                    18 Fortrezz water sensors & two valve controls

                    Comment


                      #11
                      Glad you're making progress . If you copied the config from your old system over, there may be a few places to fix paths. Take a look at your settings.ini file and see if there's anything that's referencing your old path. If a changes is needed, you should shut HS down, make the changes and save them and then restart HS.

                      Cheers
                      Al
                      HS 3.0.0.548: 1990 Devices 1172 Events
                      Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

                      Comment


                        #12
                        The paths in settings.ini seem correct. The only reference there was this and I think it is just recording the migration; I did not change this, what do you think?

                        [ConfigFiles]
                        File_1_Date=12/28/2014 8:39:00 PM
                        File_1_Name=c:\program files\homeseer hs2\config\sample.mdb
                        File_2_Date=7/11/2015 4:28:42 PM
                        File_2_Name=c:\program files\homeseer hspro\config\sample.mdb

                        Other ideas?
                        HS4Pro on Windows 10
                        One install with 2 Ethernet Z-nets
                        2nd install with 1 Ethernet Z-net
                        300 devices, 250 events, 8 scripts
                        6 CT-100 tstats
                        Serial IT-100 interface to DSC Panel with 8 wired zones
                        18 Fortrezz water sensors & two valve controls

                        Comment


                          #13
                          How are you sending the email? Is it through a script? Does the script have a hard-coded path in it?

                          Cheers
                          Al
                          HS 3.0.0.548: 1990 Devices 1172 Events
                          Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

                          Comment


                            #14
                            Solved!

                            Thanks again, Al. I knew it was hard coded in the notifier, but changing it had no effect. A reboot did it. Thank you.
                            HS4Pro on Windows 10
                            One install with 2 Ethernet Z-nets
                            2nd install with 1 Ethernet Z-net
                            300 devices, 250 events, 8 scripts
                            6 CT-100 tstats
                            Serial IT-100 interface to DSC Panel with 8 wired zones
                            18 Fortrezz water sensors & two valve controls

                            Comment


                              #15
                              You're welcome. Glad you got it working.

                              Cheers
                              Al
                              HS 3.0.0.548: 1990 Devices 1172 Events
                              Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

                              Comment

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