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Can't log into Help Desk?

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  • Can't log into Help Desk?

    I need to submit a ticket about my license. So I went to Help desk to submit a ticket. But it says log in credentials invalided when I try to log on. So I thought my password was wrong. So I left it blank and I get the link to change password. That goes through successful. But when I go back and try to log in, I get the same error message. Any help on getting me logged in?

  • #2
    Did you create a new help desk account? It's not the same as your message board login.
    -Rupp
    sigpic

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    • #3
      Yes I have a help desk account. It states that the email address is already in use. I can go in and request a password change and make the change. But it will not accept my new log in and PW credentials?

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      • #4
        I am having this same problem. Is says, "Incorrect sign in. Please try again." I have tried resetting my password a couple times.

        FYI, I have a helpdesk account. I just created it. I also clicked the verify link that was sent in the subsequent email.
        - Tom

        HSPro/Insteon

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        • #5
          See this thread: http://board.homeseer.com/showthread.php?t=178146

          Cheers
          Al
          HS 3.0.0.548: 1976 Devices 1156 Events
          Z-Wave 3.0.1.262: 123 Nodes on one Z-Net

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          • #6
            Originally posted by tpchristian View Post
            I am having this same problem. Is says, "Incorrect sign in. Please try again." I have tried resetting my password a couple times.

            FYI, I have a helpdesk account. I just created it. I also clicked the verify link that was sent in the subsequent email.
            It's a known problem and guess that the plan is still to launch a new helpdesk - http://forums.homeseer.com/showthrea...69#post1217969
            My Plugins:

            Pushover 3P | DoorBird 3P | Current Cost 3P | Velleman K8055 3P | LAMetric 3P | Garadget 3P | Hive 3P |
            Yeelight 3P | Nanoleaf 3P

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