I need to submit a ticket about my license. So I went to Help desk to submit a ticket. But it says log in credentials invalided when I try to log on. So I thought my password was wrong. So I left it blank and I get the link to change password. That goes through successful. But when I go back and try to log in, I get the same error message. Any help on getting me logged in?
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Did you create a new help desk account? It's not the same as your message board login. -
Yes I have a help desk account. It states that the email address is already in use. I can go in and request a password change and make the change. But it will not accept my new log in and PW credentials?Comment
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I am having this same problem. Is says, "Incorrect sign in. Please try again." I have tried resetting my password a couple times.
FYI, I have a helpdesk account. I just created it. I also clicked the verify link that was sent in the subsequent email.Comment
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HS 4.2.8.0: 2134 Devices 1252 Events
Z-Wave 3.0.10.0: 133 Nodes on one Z-NetComment
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It's a known problem and guess that the plan is still to launch a new helpdesk - http://forums.homeseer.com/showthrea...69#post1217969Originally posted by tpchristian View PostComment
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