Can't log into Help Desk?

[mrhappy]

I am having this same problem. Is says, "Incorrect sign in. Please try again." I have tried resetting my password a couple times.

FYI, I have a helpdesk account. I just created it. I also clicked the verify link that was sent in the subsequent email.

It's a known problem and guess that the plan is still to launch a new helpdesk - http://forums.homeseer.com/showthrea...69#post1217969

[sparkman]

See this thread: http://board.homeseer.com/showthread.php?t=178146

Cheers
Al

[tpchristian]

I am having this same problem. Is says, "Incorrect sign in. Please try again." I have tried resetting my password a couple times.

FYI, I have a helpdesk account. I just created it. I also clicked the verify link that was sent in the subsequent email.

[Plane_Guy]

Yes I have a help desk account. It states that the email address is already in use. I can go in and request a password change and make the change. But it will not accept my new log in and PW credentials?

[Rupp]

Did you create a new help desk account? It's not the same as your message board login.

[Plane_Guy]

I need to submit a ticket about my license. So I went to Help desk to submit a ticket. But it says log in credentials invalided when I try to log on. So I thought my password was wrong. So I left it blank and I get the link to change password. That goes through successful. But when I go back and try to log in, I get the same error message. Any help on getting me logged in?