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Ring Doorbell Pro Issue

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    Ring Doorbell Pro Issue

    I am having problems getting video path while I'm on the outside of my network. I can get 2 way talk path just fine but no video. If I'm connected to my LAN I can get both video and audio path. I've tried to open the suggested ports on my firewall but no luck. Any help/advice would be greatly appreciated!

    #2
    I had same issue. It's their poor support for android to blame. Try another phone/tablet is their response.

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      #3
      So ring.com finally helped me resolve my issue. I have T-Mobile service and I had to change a few settings in the Access Point. Here is the link.... https://support.ring.com/hc/en-us/ar...nging-your-APN

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