Originally posted by rjh
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This goes back to the issue mentioned about the now gone Bugzilla. A bug tracker for any company/project is a necessary thing. To keep track of bugs, issues and that includes with the forums as well. Or use the forum to track those things and get more community feedback about the issues. However it is done, it provides community involvement and opportunity for volunteers or help to fix something. Take a hybrid approach of Commercial + Open Source and be more involved with the community and the community will be more involved.
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