Help with HS4 problem

[jrjmpls7]

Suddenly I can't edit any of my devices. I get this message when I try:

Error generating tab: The given key was not present in the dictionary.

I've restarted HS4 but it didn't help.



Date/time=12/2/2021 1:57:05 PM Central Standard Time
Version=HS4 Pro Edition 4.2.6.0 (Windows)
License=Registered
Confguration File=C:\Program Files (x86)\HomeSeer HS4\Data\Joneses.json
In Virtual Machine=No MFG: gigabyte technology co., ltd.
Antivirus=Windows Defender Norton 360 Norton 360
OS=Microsoft Windows 10 Pro - Work Station
OS Version=10.0.19043
Uptime=2 Days 4 Hours 22 Minutes 30 Seconds
Lan IP=192.168.1.10 (Desktop-Control)
Device Count=336
Event Count=152
Processor:=Intel64 Family 6 Model 158 Stepping 13 at 3.35 GHz
Modules/Threads=159 Modules, 142 Threads
Available Threads=1023
System Load=231 Processes, 10% Load
Free/Total Memory=21.97 GBytes / 31.93 GBytes (69% free)
Free/Total Virtual Memory=24.20 GBytes / 36.68 GBytes (66% free)
HomeSeer Memory Used=280 Mbytes
Plugin Memory Used=19 EXE Plug-Ins using 743 Mbytes
Plugins Installed=AmbientWeather 3.0.1.9,BLBackup 2.0.63.0,BLLAN 2.0.45.0,BLLock 3.0.38.0,BLRF 2.0.96.0,BLShutdown 1.0.6.0,Blue-Iris 3.1.3.33206,EasyTrigger 3.0.0.74,EnvisaLinkAdemco 3.0.0.31,Harmony Hub 4.0.13.0,Honeywell WiFi Thermostat 1.4.2.2,HS MyQ 4.0.7.0,HSBuddy 3.26.1114.49,IFTTT 3.0.1.4,Insteon 3.0.7.1,Life360 3.0.0.326,OpenSprinkler 2.1.9.2,Tasker Plugin 3.0.4.6,Tuya 4.0.30.0,Z-Wave 3.0.9.0

[mulu]

Where are you trying to edit your devices? What value are you trying to edit? Does this happen with all devices or just one or some?

[jrjmpls7]

click on device name and get the message. It went away for a while and worked fine. Then it came back again. It's all devices

[howeldh]

Did you ever get this resolved and if so how? It just started happening for me yesterday.

[John245]

Does this mean that you could not change location 1 and location 2? I had this item a few weeks ago but did not had a look in the log.

---
John

[howeldh]

Like jrjmpls7 stated, if I click on any device I get the error Error generating tab: The given key was not present in the dictionary. Not sure what happen, I found it yesterday but had worked fine the day before. I'm running HS4 on a Windows 10 PC.

[Rupp]

It's most likely a JSON issue. Do you have a recent backup? Did you change something yesterday just prior to this issue?

[howeldh]

Homeseer Support recommended that I upgrade Homeseer and the Zwave plugin to the latest version, which I did. It fixed the problem but what was strange was that at first it appeared that it didn't. I had to close and restart the browser (Edge) to see that it was fixed.