I put in a ticket and got an email that there was a lot of support tickets and would get back to me.
I never got an email or anything for over a week and yesterday I was reading the original email about being a delay and noticed a "View" at the bottom of the email.
When I clicked on the view I see that I had received a response shortly after the original ticket asking for more info. Unfortunately I had been patiently waiting for a while, Still am now that I entered the answer to the questions yesterday and now saying waiting on support.
My question really is, do we get notified or do we have to go back and find the original email ticket and hit the view to see what is going on?
Thanks in advance for any help so I can understand the procedure..
I never got an email or anything for over a week and yesterday I was reading the original email about being a delay and noticed a "View" at the bottom of the email.
When I clicked on the view I see that I had received a response shortly after the original ticket asking for more info. Unfortunately I had been patiently waiting for a while, Still am now that I entered the answer to the questions yesterday and now saying waiting on support.
My question really is, do we get notified or do we have to go back and find the original email ticket and hit the view to see what is going on?
Thanks in advance for any help so I can understand the procedure..
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