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  • Z-Wave Switch Root Device "UNKNOWN"

    Everything is working ok, but the root device shows "unknown" status.

    Is there a way to reset that?


  • #2
    It should display no status. The easiest way to fix this is to open that device > z-wave > rescan.

    Comment


    • #3
      Originally posted by brientim View Post
      It should display no status. The easiest way to fix this is to open that device > z-wave > rescan.
      I tried the rescan with no luck.

      Comment


      • #4
        Go to Tools - Control Panel and in the Immediate Script Command Window, type:

        Code:
        &nhs.DeviceInvalidValue(RefID) = False
        Where RefID is the Reference ID of the Root Device.
        HS 3.0.0.548: 1990 Devices 1172 Events
        Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

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        • #5
          Originally posted by sparkman View Post
          Go to Tools - Control Panel and in the Immediate Script Command Window, type:

          Code:
          &nhs.DeviceInvalidValue(RefID) = False
          Where RefID is the Reference ID of the Root Device.
          That seemed promising but did not work. The status string show coorect just not the icon.

          Comment


          • #6
            Originally posted by charlesmbell View Post

            That seemed promising but did not work. The status string show coorect just not the icon.
            Odd, it has always worked for me. Is there no icon shown, or still the question mark?
            HS 3.0.0.548: 1990 Devices 1172 Events
            Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

            Comment


            • #7
              Originally posted by sparkman View Post
              Go to Tools - Control Panel and in the Immediate Script Command Window, type:

              Code:
              &nhs.DeviceInvalidValue(RefID) = False
              Where RefID is the Reference ID of the Root Device.
              Helped me. thank you.
              James

              Running HS 3 on Win10 .

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              • #8
                Originally posted by sparkman View Post

                Odd, it has always worked for me. Is there no icon shown, or still the question mark?
                Just the question mark.

                Comment


                • #9
                  Remove and readd the device back to HS3.
                  -Rupp
                  sigpic

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                  • #10
                    Originally posted by Rupp View Post
                    Remove and readd the device back to HS3.
                    There has to be a better way than that. With that you have to redo all the events, any Easytrigger groups the device is included in, etc. I have seen this several times on devices (the Aeotec ZW096 and their old power strip seem particularly vulnerable to this condition), and the code injection never works for me to reset any device that exhibits this issue.

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                    • #11
                      Originally posted by sparkman View Post
                      Go to Tools - Control Panel and in the Immediate Script Command Window, type:

                      Code:
                      &nhs.DeviceInvalidValue(RefID) = False
                      Where RefID is the Reference ID of the Root Device.
                      A root device generally has no status, so it really doesn't surprise me this didn't help. How you got into this state is a mystery unless some script or event tried to control the Root and of course failed.
                      Leaves two choices if the device is working though. Leave it alone or delete/re-add.
                      Real courage is not securing your Wi-Fi network.

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