I get to the scan QR code part, the camera beeps but the app never finishes the final step and says it's completed.
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Originally posted by rragan View PostI get to the scan QR code part, the camera beeps but the app never finishes the final step and says it's completed.πββοΈ Support & Customer Service πββοΈ Sales Questions π Shop HomeSeer Productsβ
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I have the exact same issue. It seems to take the QR code and gives me 2 beeps like it's finished. I sent in a support ticket and will advise if they help me solve it. My guess is- it is some setting or router connect issue. I am using an Orbi mesh system router. But I have tried using telnet to configuring a specific SSID for 2.4 only, as well as completely turning off the 5Ghz, and the satellite, and back channel bridging. I've tried everything I can think of. I have put it right next to the router like racerfern said. reset cameras. rebooted router many times. It always hangs (spinning wheel) on last step and never completes. My old foscam cameras set up fine. There has to be something missing from documentation but I will happily eat crow if someone points out something I'm doing stupid. Certainly wouldn't be the first time.
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Originally posted by racerfern View PostI struggled with this with the outdoor camera.
Make sure the device you're using is on the same network as the camera. Mine wasn't because the device was using the 5G band and the camera does not.
I also moved closer to the router even though I have excellent signal throughout the house.
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Originally posted by ZimDog View PostI have the exact same issue. It seems to take the QR code and gives me 2 beeps like it's finished. I sent in a support ticket and will advise if they help me solve it. My guess is- it is some setting or router connect issue. I am using an Orbi mesh system router. But I have tried using telnet to configuring a specific SSID for 2.4 only, as well as completely turning off the 5Ghz, and the satellite, and back channel bridging. I've tried everything I can think of. I have put it right next to the router like racerfern said. reset cameras. rebooted router many times. It always hangs (spinning wheel) on last step and never completes. My old foscam cameras set up fine. There has to be something missing from documentation but I will happily eat crow if someone points out something I'm doing stupid. Certainly wouldn't be the first time.
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Are you guys putting in support tickets on these issues?πββοΈ Support & Customer Service πββοΈ Sales Questions π Shop HomeSeer Productsβ
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Originally posted by Frobozz View PostI got it added. Reset to factory defaults. Made sure HS mobile was connecting as local admin. The add completed. Now, Iβm not sure what to do with it.πββοΈ Support & Customer Service πββοΈ Sales Questions π Shop HomeSeer Productsβ
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