No announcement yet.

Struggling to get MS100+ working

  • Filter
  • Time
  • Show
Clear All
new posts

    Struggling to get MS100+ working

    I am struggling to get new MS100+ Sensor to connect to SEL.

    Steps so far:

    Upgraded z-wave to (as recommend by others having challenge)

    Have removed sensor and add 3 times. Consistent results. Did non-secure inclusion.

    I see Root Device
    Home Security

    When I try to connect in any way, I get: "Failed getting InterfaceStatus from Z-Wave - the interface was not found in the list of active interfaces, the list may need to be refreshed".

    It does show blue light and motion for the first minute. Then no light. I have tried battery only, and connecting by micro usb.

    Any ideas? Next step is to return as bad and try again.


    I had no problem for the first 2 MS100+ then the 3rd I had same issue (at, but it eventually added in non secure mode after a few more tries.


      How far is the hardware from your Z-Wave interface when adding it?


        I know this thread is old, but seems either this device won't create the battery device in hs4 or I've got a bad one.
        Also killed 2 batteries in 5 days.
        One of which was in the other one I bought.
        I'll have to get new batteries and pair up the other one and see what happens.
        So far, not impressed.