Hi,
I have a Fortrezz Water Valve WV-01 that has been installed for about 6 years and has been working fine. Lately I noticed that the green LED on the water valve is not on. I pressed the red button to shut off the valve and the red light comes on and the valve closes. I then push the green button to open the valve and the valve opens and the green LED comes on. After a few days the green LED turns off. I checked the voltage and I also have battery backup to the unit and everything is good. I also tried to control the unit via HSTouch and I can turn the valve off and on. I did notice in HS3 that Fortrezz application status child shows "application rejected the request" in the status. I tried to call Fortrezz and like always I get the answer "I don't know". Does anyone have any suggestions or had this problem?
Thanks in advance,
Ronnie
I have a Fortrezz Water Valve WV-01 that has been installed for about 6 years and has been working fine. Lately I noticed that the green LED on the water valve is not on. I pressed the red button to shut off the valve and the red light comes on and the valve closes. I then push the green button to open the valve and the valve opens and the green LED comes on. After a few days the green LED turns off. I checked the voltage and I also have battery backup to the unit and everything is good. I also tried to control the unit via HSTouch and I can turn the valve off and on. I did notice in HS3 that Fortrezz application status child shows "application rejected the request" in the status. I tried to call Fortrezz and like always I get the answer "I don't know". Does anyone have any suggestions or had this problem?
Thanks in advance,
Ronnie