HomeSeer Connect will not connect

[tvlarry]

Received License,Password, created Domain name, entered all data correctly in the Network Home Seer Settings, web browser says "connecting" then error message. I can access using the external ip address, local ip address, and using third party domain created with no-ip.com, so its not a port issue or typo.
Can not figure this out

HomeTroller Zee

[Rupp]

What address is shown in the browser address box when it will not connect?

[tvlarry]

the address is http://mydomainname.myhomeseer.comort #

[Rupp]

I needed the actual ipaddress. If you do not want to post this publicly then please put in a help desk request using the blue support link above and choose the licensing option.

[tvlarry]

TA solved issue, they had to refresh update my external ip address in HomeSeer Connect system, the issue was on their end, not mine.