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Lost Z-Wave Interface After Updating System to 3.0.0.138

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    Lost Z-Wave Interface After Updating System to 3.0.0.138

    I am using a HomeTroller Zee with a Z-Troller z-wave interface. After updating it with the latest HomeSeer version 3.0.0.138, I lost the z-wave interface. I tried powering the system off along with the Z-Troller and restarting, but still no luck.

    The zwave sub menu under the plug-ins menu is not there any longer. When I go to the manage menu, it shows a Fatal error for the z-wave interface.

    The system log show a couple of warning message which I have listed below: I'm not sure if this is the problem or what to do to fix it?

    Nov-02 8:19:57 AM Z-Wave Warning The current Z-Wave database will be copied to a backup name and a new database will be created under the current database name. Nov-02 8:19:57 AM Z-Wave Warning The Z-Wave configuration database is an older version.

    I've attached screen dumps showing the system information and the z-wave fatal z-wave sub menu. I've also attached the system log file.


    Any suggestion on what to do to fix the problem, would greatly be appreciated. I'm new to Homeseer and Z-Wave, so I need baby steps!

    Thank You,
    Kerry
    Attached Files

    #2
    Please put in a help desk request using this link on this issue as it was supposed to be fixed in the .134 update.
    -Rupp
    sigpic

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      #3
      Originally posted by Rupp View Post
      Please put in a help desk request using this link on this issue as it was supposed to be fixed in the .134 update.
      I had exactly the same thing just happen to me when I updated my Zee. My z-wave plugin will not enable, exact same as kerry, same errors in the logs as well. I just put in a helpdesk ticket. I have SSH access so if it's something that can be fixed form command line, I'm ready to go.

      using zstick controller
      Last edited by mbdirtfarmer; November 11, 2014, 10:28 AM. Reason: added zstick

      Comment


        #4
        I just crashed my Zee as well...

        Is there a solution out there for this easily? My Zee is not a Linux version but the issue appears to be the same. I went to .138 and it seemed to break then. I then updated to .147 and the issue remains. Any help is appreciated! My actual message in the PlugIn management screen shows.

        WARNING: Failed getting InterfaceStatus from Z-Wave - the interface was not found in the list of active interfaces, the list may need to be refreshed.
        Last edited by Genglish; December 24, 2014, 11:35 AM. Reason: Adjusted wording for clarity

        Comment


          #5
          Originally posted by Genglish View Post
          Is there a solution out there for this easily? My Zee is not a Linux version but the issue appears to be the same. I went to .138 and it seemed to break then. I then updated to .147 and the issue remains. Any help is appreciated! My actual message in the PlugIn management screen shows.

          WARNING: Failed getting InterfaceStatus from Z-Wave - the interface was not found in the list of active interfaces, the list may need to be refreshed.
          To solve this I recommend delete the Z-Wave2.db file in the Data/Z-Wave file and then restart HS.
          -Rupp
          sigpic

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            #6
            Thanks in advance for the quick response RUPP!

            well, i tried deleting the file, but it appears to have created it again? in addition, I noticed in use/local/HomeSeer/Data there are MANY HomeSeerData_*.hsd files. It seems to create one every time I reboot? I noticed it building this AM when I updated. Any ideas?

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              #7
              Originally posted by Genglish View Post
              Thanks in advance for the quick response RUPP!

              well, i tried deleting the file, but it appears to have created it again? in addition, I noticed in use/local/HomeSeer/Data there are MANY HomeSeerData_*.hsd files. It seems to create one every time I reboot? I noticed it building this AM when I updated. Any ideas?
              Yes it should get recreated if you delete it. What version of the Z-Wave plugin are you running? Also is the a journal file in this same location? If so delete it as well.
              -Rupp
              sigpic

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                #8
                Hi Rupp,

                Thanks again for helping me out on Christmas Eve!

                Z-Wave plugin is 3.0.0.182

                In the folder there are three DB files, one DAT file and the backup folder.
                Z-Wave2.db
                Z-Wave2_Ver_20130923.db
                Z-Wave.db
                ZW_Devices.dat
                Backup

                There was never a journal file in this folder that I saw. (*.journal) that is.

                Thanks!

                Comment


                  #9
                  Originally posted by Genglish View Post
                  Hi Rupp,

                  Thanks again for helping me out on Christmas Eve!

                  Z-Wave plugin is 3.0.0.182

                  In the folder there are three DB files, one DAT file and the backup folder.
                  Z-Wave2.db
                  Z-Wave2_Ver_20130923.db
                  Z-Wave.db
                  ZW_Devices.dat
                  Backup

                  There was never a journal file in this folder that I saw. (*.journal) that is.

                  Thanks!
                  My last best guess would be to backup all of these files and delete them all (except for the backup directory) and restart the hardware.
                  -Rupp
                  sigpic

                  Comment


                    #10

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