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Z-troller with serial to USB not working - Solved!

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    Z-troller with serial to USB not working - Solved!

    I am trying to set up a number of zwave devices with my new HomeTroller using z-troller. I got the HomeTroller set up no problem but can't get the z-troller with a Trendnet serial to USB cable to work. I tried two different computers, matched the baud rates at 115,200, checked the com port on device manager and still nothing connects. I am running windows 7 on my main machine and vista on the old laptop, neither worked.

    Why doesn't the z-troller come with a USB port? No one has serial ports anymore.

    How can I get the system to recognize the com port the z-troller is connected to.

    #2
    Is this the hardware you are using? I have three of these and they work fine.
    http://store.homeseer.com/store/Tren...able-P979.aspx

    I would recommend putting in a help desk request if you purchased this from HS as it may be a bad converter or a bad Z-Troller.
    -Rupp
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      #3
      Still can't obtain a handle for the COM port.

      I have the Trendnet serial to USB cable and tried it on another machine. The cable looks fine, the z-troller works fine. I disabled the firewall, still doesn't work. When I run the driver software it shows up as a com port but hometroller will not communicate with the port:


      Cannot open COM port 5, will keep trying...: Unable to obtain a handle to the COM port
      I've seen lots of similar complaints all over this site but no good answers.
      I am out of the warantee period and certainly don't want to spend more money than I already spent getting this to work. I have a new house full of z-wave devices I need to get working. I am looking into getting a serial board for my computer to see if that works. Do you think that will work?

      Why doesn't z-troller just come with a USB port?

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        #4
        I would recommend putting in a help desk request and see if they can help you get this working as it should work out of the box.
        -Rupp
        sigpic

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          #5
          Where is the help desk?

          Where do I find the help desk?

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            #6
            Originally posted by LizzieK View Post
            Where do I find the help desk?
            Look up at the blue support link. Select the licensing link to get a path to the help desk. Here's the direct link.
            http://helpdesk.homeseer.com/
            -Rupp
            sigpic

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              #7
              Got it to work

              I found out that the z-troller has to be directly connected to the Hometroller to work. The Utube showed it connected to a regular computer which is what I tried. Once I connected the z-troller with the Trendnet cable to a USB port on the Hometroller-SE it worked fine.

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