Announcement

Collapse
No announcement yet.

Does anyone have a solid working G3 system at this time?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Does anyone have a solid working G3 system at this time?

    As the subject stated, does anyone actually have a solid G3 700 series system that will run for a couple of days without issue? I have tried HS4 with G3 on a couple of different systems with similar results of devices losing connection to the interface and either requiring a reboot or interface restart every few hours? At this point, I'm really doubting if this configuration is even deployable.

    #2
    Yes, I have HS4 STD running on a Raspberry Pi (with Raspberry Pi OS), and the 700 series SmartStick+ G3. It works fine. Have you successfully used HS4 before, with a 500 series stick or Pi HAT?

    Comment


      #3
      I too have the 700 series SmartStick running on a Windows laptop without any issues. What hardware are you running HS on? I know a couple of users who had the option to allow the com port to sleep which was causing major issues as one would expect.
      -Rupp
      sigpic

      Comment


        #4
        I also should have pointed out: there are (very confusingly) four different Z-Wave plugins available. You need to use version 3.0.7.0 (as of today) or higher, which is described as "Homeseer Z-Wave Beta".
        Click image for larger version

Name:	screenshot-192.168.168.68-2021.07.10-15_47_02.png
Views:	315
Size:	106.6 KB
ID:	1483450

        Comment


          #5
          I have used HS4 Pro for the last several months with G2 and had a semi-stable environment of 60 devices before trying to upgrade. Generally, mainly when adding new devices was the old system giving me issues. I started scratch with a new Asus PN50 and new windows 10 pro OS - added all devices to G3 from scratch and I can get it stable for nothing. Similar to the prior upgrade to G3 and restore of the old G2 backup the devices have trouble communicating with the G3 after a few hours of uptime.. I have used the new z-wave beta from install -made sure when I backed up and restored that the same version of z-wave beta was the same. When clicking on a device it often shows a question mark and doesn't respond - only a reboot gets things back in order - but then an hour later the same devices become non-responsive again.

          Comment


            #6
            I also initially thought the power management may be the culprit on the USB side. But it's set to max performance and no sleep on the PC whatsoever. I even bought a second G3 smart stick thinking it could be bad - same issue - on different machines from scratch is why I had to ask the initial question. Glad to see at least some have success but from a new install I don't get how we could be so different. May I ask how many devices are you running in each of the successful installs?

            Comment


              #7
              I have seen some communication issues with the new stick. The processor on the stick runs a lot faster than the previous one so we are seeing if this is causing some data to be lost on the plugin side. See if you have a lot of devices reporting to the controller and maybe try disabling that for a bit to see if that helps. If we find something I will post.
              website | buy now | support | youtube

              Comment


                #8
                Thanks for you help - here is a 10 minute report of devices responding to my HS4. I'll take your advice and disable a few of the more active ones such as the breaker box power meter and see if that has any impact.

                7/10/2021 10:50:55 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 3.735 (3.735 Amperes)
                7/10/2021 10:50:44 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5170.426 (5170.426 Watts)
                7/10/2021 10:50:39 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5236.504 (5236.504 Watts)
                7/10/2021 10:50:29 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5173.155 (5173.155 Watts)
                7/10/2021 10:50:24 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5235.07 (5235.07 Watts)
                7/10/2021 10:50:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 312.085 (312.085 Watts)
                7/10/2021 10:50:14 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5144.367 (5144.367 Watts)
                7/10/2021 10:50:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - kW Hours 2 Set to 631.671 (631.671 kW Hours)
                7/10/2021 10:50:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5217.835 (5217.835 Watts)
                7/10/2021 10:49:59 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5153.552 (5153.552 Watts)
                7/10/2021 10:49:54 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5215.146 (5215.146 Watts)
                7/10/2021 10:49:44 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5164.219 (5164.219 Watts)
                7/10/2021 10:49:34 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5224.209 (5224.209 Watts)
                7/10/2021 10:49:29 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 3.061 (3.061 Amperes)
                7/10/2021 10:49:29 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room kW Hours Set to 110.041 (110.041 kW Hours)
                7/10/2021 10:49:20 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 312.412 (312.412 Watts)
                7/10/2021 10:49:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 36.4 (36.4 kW Hours)
                7/10/2021 10:49:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 2.633 (2.633 Amperes)
                7/10/2021 10:49:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Volts Set to 119.772 (119.772 Volts)
                7/10/2021 10:49:14 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5169.784 (5169.784 Watts)
                7/10/2021 10:49:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5227.998 (5227.998 Watts)
                7/10/2021 10:48:59 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5159.657 (5159.657 Watts)
                7/10/2021 10:48:55 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 3.711 (3.711 Amperes)
                7/10/2021 10:48:49 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 312.085 (312.085 Watts)
                7/10/2021 10:48:23 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Amperes 1 Set to 26.289 (26.289 Amperes)
                7/10/2021 10:48:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 311.798 (311.798 Watts)
                7/10/2021 10:48:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - kW Hours 2 Set to 631.504 (631.504 kW Hours)
                7/10/2021 10:48:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5215.31 (5215.31 Watts)
                7/10/2021 10:47:59 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5154.544 (5154.544 Watts)
                7/10/2021 10:47:54 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5263.535 (5263.535 Watts)
                7/10/2021 10:47:49 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 312.085 (312.085 Watts)
                7/10/2021 10:47:46 PM Legacy-Plugin Z-Wave Device: Upstairs Upstairs Main Volts 1 Set to 123 (123 Volts)
                7/10/2021 10:47:44 PM Legacy-Plugin Z-Wave Device: Upstairs Upstairs Main kW Hours 1 Set to 1.102 (1.102 kW Hours)
                7/10/2021 10:47:39 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5176.464 (5176.464 Watts)
                7/10/2021 10:47:34 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5235.214 (5235.214 Watts)
                7/10/2021 10:47:32 PM Legacy-Plugin Z-Wave Device: Main Z-Wave Volts 1 Set to 122 (122 Volts)
                7/10/2021 10:47:29 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 3.035 (3.035 Amperes)
                7/10/2021 10:47:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 312.412 (312.412 Watts)
                7/10/2021 10:47:14 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5180.531 (5180.531 Watts)
                7/10/2021 10:47:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5235.797 (5235.797 Watts)
                7/10/2021 10:47:04 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5149.984 (5149.984 Watts)
                7/10/2021 10:46:55 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 3.73 (3.73 Amperes)
                7/10/2021 10:46:54 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5236.699 (5236.699 Watts)
                7/10/2021 10:46:49 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 311.594 (311.594 Watts)
                7/10/2021 10:46:44 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5148.378 (5148.378 Watts)
                7/10/2021 10:46:34 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5200.568 (5200.568 Watts)
                7/10/2021 10:46:24 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 4871.211 (4871.211 Watts)
                7/10/2021 10:46:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 311.798 (311.798 Watts)
                7/10/2021 10:46:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 4507.857 (4507.857 Watts)
                7/10/2021 10:46:14 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5210.399 (5210.399 Watts)
                7/10/2021 10:46:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - kW Hours 2 Set to 631.339 (631.339 kW Hours)
                7/10/2021 10:46:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5284.052 (5284.052 Watts)
                7/10/2021 10:45:59 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5144.173 (5144.173 Watts)
                7/10/2021 10:45:58 PM Legacy-Plugin Z-Wave Device: Main Kitchen Switch 1 Set to OFF
                7/10/2021 10:45:54 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 4758.924 (4758.924 Watts)
                7/10/2021 10:45:49 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 312.412 (312.412 Watts)
                7/10/2021 10:45:49 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5045.81 (5045.81 Watts)
                7/10/2021 10:45:29 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 3.092 (3.092 Amperes)
                7/10/2021 10:45:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 310.334 (310.334 Watts)
                7/10/2021 10:44:55 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 3.729 (3.729 Amperes)
                7/10/2021 10:44:49 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5213.324 (5213.324 Watts)
                7/10/2021 10:44:44 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5154.937 (5154.937 Watts)
                7/10/2021 10:44:39 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 4963.947 (4963.947 Watts)
                7/10/2021 10:44:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 310.05 (310.05 Watts)
                7/10/2021 10:44:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 36.374 (36.374 kW Hours)
                7/10/2021 10:44:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Volts Set to 119.394 (119.394 Volts)
                7/10/2021 10:44:13 PM Legacy-Plugin Z-Wave Device: Main Server Room Volts 1 Set to 121.1 (121.1 Volts)
                7/10/2021 10:44:13 PM Legacy-Plugin Z-Wave Device: Main Server Room Amperes 1 Set to 0.379 (0.379 Amperes)
                7/10/2021 10:44:12 PM Legacy-Plugin Z-Wave Device: Main Server Room Watts 1 Set to 35.2 (35.2 Watts)
                7/10/2021 10:44:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - kW Hours 2 Set to 631.172 (631.172 kW Hours)
                7/10/2021 10:44:02 PM Legacy-Plugin Z-Wave Device: Main Server Room kW Hours 1 Set to 4.625 (4.625 kW Hours)
                7/10/2021 10:43:29 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 3.08 (3.08 Amperes)
                7/10/2021 10:43:23 PM Legacy-Plugin Z-Wave Device: Upstairs Outside Volts 1 Set to 122.9 (122.9 Volts)
                7/10/2021 10:43:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 309.727 (309.727 Watts)
                7/10/2021 10:43:14 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5194.499 (5194.499 Watts)
                7/10/2021 10:43:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5245.761 (5245.761 Watts)
                7/10/2021 10:42:59 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5171.386 (5171.386 Watts)
                7/10/2021 10:42:55 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 3.717 (3.717 Amperes)
                7/10/2021 10:42:54 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5275.381 (5275.381 Watts)
                7/10/2021 10:42:49 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 309.405 (309.405 Watts)
                7/10/2021 10:42:44 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5150.521 (5150.521 Watts)
                7/10/2021 10:41:17 PM Legacy-Plugin Z-Wave Device: Upstairs Outside Volts 1 Set to 122.9 (122.9 Volts)
                7/10/2021 10:41:14 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5180.311 (5180.311 Watts)
                7/10/2021 10:41:10 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5260.709 (5260.709 Watts)
                7/10/2021 10:40:55 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Amperes Set to 3.746 (3.746 Amperes)
                7/10/2021 10:40:52 PM Legacy-Plugin Z-Wave Device: Main Kitchen Switch 1 Set to ON
                7/10/2021 10:40:49 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Crypto: FAN C Set to 309.727 (309.727 Watts)
                7/10/2021 10:40:49 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5260.33 (5260.33 Watts)
                7/10/2021 10:40:44 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5168.627 (5168.627 Watts)
                7/10/2021 10:40:39 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5236.931 (5236.931 Watts)
                7/10/2021 10:40:34 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5177.73 (5177.73 Watts)
                7/10/2021 10:40:19 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5228.022 (5228.022 Watts)
                7/10/2021 10:40:14 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5167.544 (5167.544 Watts)
                7/10/2021 10:40:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - kW Hours 2 Set to 630.837 (630.837 kW Hours)
                7/10/2021 10:40:09 PM Legacy-Plugin Z-Wave Device: Upstairs Server Room Breaker Box - Watts 1 Set to 5236.628 (5236.628 Watts)

                Comment


                  #9
                  Originally posted by Rupp View Post
                  I too have the 700 series SmartStick running on a Windows laptop without any issues. What hardware are you running HS on? I know a couple of users who had the option to allow the com port to sleep which was causing major issues as one would expect.
                  How many devices do you have connected, and are there 700 series devices in this setup? Myself and others are still having intermittent connectivity losses requiring interface restarts hourly etc.

                  https://forums.homeseer.com/forum/ho...7-and-homeseer

                  Comment


                    #10
                    Just an update. I have recreated an issue where the interface "goes to sleep" for some time. This could be a few seconds, to forever. We recreated the issue by having a Aeotec power monitor report power every 2 seconds then have a controller send commands as fast as possible. Obviously this is not normal operation but it quickly locks up the interface. So if you have some devices reporting power, it may cause this. As a test I would stop them from reporting and see if communications is better. Note that I recreated it with this Silicon Labs tools so the issue is not related to HS. It also fails with other brands of USB interfaces so it's not a hardware issue with our SmartStick G3. I have reported it to Silicon Labs and included a test setup so I hope to hear back soon.
                    website | buy now | support | youtube

                    Comment


                      #11
                      Originally posted by rjh View Post
                      Just an update. I have recreated an issue where the interface "goes to sleep" for some time. This could be a few seconds, to forever. We recreated the issue by having a Aeotec power monitor report power every 2 seconds then have a controller send commands as fast as possible. Obviously this is not normal operation but it quickly locks up the interface. So if you have some devices reporting power, it may cause this. As a test I would stop them from reporting and see if communications is better. Note that I recreated it with this Silicon Labs tools so the issue is not related to HS. It also fails with other brands of USB interfaces so it's not a hardware issue with our SmartStick G3. I have reported it to Silicon Labs and included a test setup so I hope to hear back soon.
                      Thank you, is there a global switch in HS4 to stop devices from reporting or is this something I have do do individually per device in z-wave settings?

                      Comment


                        #12
                        Originally posted by rjh View Post
                        Just an update. I have recreated an issue where the interface "goes to sleep" for some time. This could be a few seconds, to forever. We recreated the issue by having a Aeotec power monitor report power every 2 seconds then have a controller send commands as fast as possible. Obviously this is not normal operation but it quickly locks up the interface. So if you have some devices reporting power, it may cause this. As a test I would stop them from reporting and see if communications is better. Note that I recreated it with this Silicon Labs tools so the issue is not related to HS. It also fails with other brands of USB interfaces so it's not a hardware issue with our SmartStick G3. I have reported it to Silicon Labs and included a test setup so I hope to hear back soon.
                        So this is a potential problem with the stick/firmware and not the hardware the stick is connected to? I.E. Pi4

                        Comment


                          #13
                          The device is originating the report so you would have to set the proper parameter to the device to stop it from reporting. You can create an event in HS to set parameters so this might make it easier to enable/disable the reporting.

                          Originally posted by STB400 View Post

                          Thank you, is there a global switch in HS4 to stop devices from reporting or is this something I have do do individually per device in z-wave settings?
                          website | buy now | support | youtube

                          Comment


                            #14
                            Correct. We recreated the issue with Silicon Labs tools so HS was not involved or the cause of the problem.

                            Originally posted by avpman View Post

                            So this is a potential problem with the stick/firmware and not the hardware the stick is connected to? I.E. Pi4
                            website | buy now | support | youtube

                            Comment


                              #15
                              rjh Thank you 👍

                              Originally posted by rjh View Post
                              Correct. We recreated the issue with Silicon Labs tools so HS was not involved or the cause of the problem.

                              Comment

                              Working...
                              X