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  • HomeSeer cannot connect to system might be offline

    I installed HomeSeer Mobile on my Android phone. When I try to sign on I get an error saying "Homeseer cannot connect to system might be offline"

    I'm running HomeSeer Pro on Win7 Ultimate
    Win7 firewall is turned off.
    In tools, Setup, Network, MyHS Remote Access Settings
    I have a check mark in:
    Enable remote access through MyHS service
    Automatically create HSTouch users authenticated through MyHS

    What can I do to get HomeSeer Mobile connected?

    Thank you,
    Docfxit

  • #2
    I'm getting the same error. Previous builds worked fine. HSTouch client is also failing to connect through MyHS. Direct connections are working in HS Touch, but not HSMobile. Server is Win10 Pro Workstation, client is Note9, HS is v.473. Directly connecting to the IP starts to look like it's going to work, but then I get a message "Error A task was cancelled" and an OK. If I go back into settings, the IP Address, username and password are blanked out again.
    My home is smarter than your honor roll student.

    Comment


    • #3
      Try a restart of Homeseer and/or the host system. I did both and I'm back on the air.
      My home is smarter than your honor roll student.

      Comment


      • #4
        An error containing "system might be offline" is a specific trapped instance that indicates that the system is listed as offline according to MyHS. An error stating that "the task was canceled" will typically indicate that a timeout occurred while trying to connect.

        docfxit Can you access your system through MyHS?
        - JL West
        HomeSeer Software Engineer
        sigpic

        Comment


        • #5
          Originally posted by JLDubz View Post
          An error containing "system might be offline" is a specific trapped instance that indicates that the system is listed as offline according to MyHS. An error stating that "the task was canceled" will typically indicate that a timeout occurred while trying to connect.

          docfxit Can you access your system through MyHS?
          I still can't connect. The exact message I am getting is:
          "Error Cannot connect to system, might be offline"

          I have rebooted Win7 running Homeseer.

          Thanks,
          Docfxit

          Comment


          • #6
            Originally posted by docfxit View Post

            I still can't connect. The exact message I am getting is:
            "Error Cannot connect to system, might be offline"

            I have rebooted Win7 running Homeseer.

            Thanks,
            Docfxit
            Can you please check to see if you can access your system through MyHS? https://myhs.homeseer.com/

            - JL West
            HomeSeer Software Engineer
            sigpic

            Comment


            • #7
              Thank you for the reply...
              When I try to sign in to https://myhs.homeseer.com/ I get an error saying:
              "HomeSeer is not running."

              I don't think it has anything to do with the problem but when I start HomeSeer I am getting an error saying:
              "Error~!~(1) Unable to initialize interface Nest :Either no license or trial has expired"
              I don't know why the Nest interface won't Initialize.
              And I don't know how to figure it out.

              Thank you,

              Docfxit
              Last edited by docfxit; September 20th, 2018, 11:48 PM. Reason: I am adding information

              Comment


              • #8
                If you are connecting to the MyHS service, you'll see a message in the log to that effect.
                Sep-20 22:22:30 Info System connected to MyHS Service successfully with license ID XXXXX.

                To see if you are connected, you can run the netstat command from a cmd prompt.
                Code:
                C:\Users\homeseer>netstat -n
                
                Active Connections
                
                  Proto  Local Address          Foreign Address        State
                .......
                .......
                Comb thru the ream of output to find an entry in the "Foreign Address" column with a port number of 10300.
                Code:
                  TCP    192.168.1.103:52821    209.126.122.109:10300  ESTABLISHED
                Note that the foreign IP address what "connected2.homeseer.com" resolves to:

                Code:
                C:\Users\homeseer>nslookup connected2.homeseer.com
                Server:  UnKnown
                Address:  192.168.1.1
                
                Non-authoritative answer:
                Name:    connected11.homeseer.com
                Address:  209.126.122.109
                Aliases:  connected2.homeseer.com
                          connected2.trafficmanager.net

                Comment


                • #9
                  This is what I get:
                  Code:
                  C:\Users\Gary>netstat -na | find "10300"
                    TCP    192.168.168.9:51040    209.126.122.109:10300  ESTABLISHED
                  Code:
                  C:\Users\Gary>nslookup connected2.homeseer.com
                  Server:  dns1.dslextreme.com
                  Address:  66.51.205.100
                  
                  Non-authoritative answer:
                  Name:    connected11.homeseer.com
                  Address:  209.126.122.109
                  Aliases:  connected2.homeseer.com
                            connected2.trafficmanager.net
                  It looks like your server was:
                  UnKnown
                  My Server is my ISP DNS
                  dns1.dslextreme.com

                  Your Address is your gateway.
                  My Address is my primary DNS address.

                  Comment


                  • #10
                    Originally posted by zwolfpack View Post
                    If you are connecting to the MyHS service, you'll see a message in the log to that effect.
                    Sep-20 22:22:30 Info System connected to MyHS Service successfully with license ID XXXXX.
                    I am not getting anything to do with MyHS in my startup log:
                    Code:
                    9/19/2018 10:00:01 AM ~!~Startup~!~Settings Loaded.
                    9/19/2018 10:00:01 AM ~!~Startup~!~
                    9/19/2018 10:00:01 AM ~!~Startup~!~********************************************************************************
                    9/19/2018 10:00:01 AM ~!~Startup~!~            HomeSeer version 3.0.0.435 Edition: HS3 Pro Starting Now
                    9/19/2018 10:00:01 AM ~!~Startup~!~********************************************************************************
                    9/19/2018 10:00:01 AM ~!~Startup~!~
                    9/19/2018 10:00:01 AM ~!~Startup~!~Creating Class Objects...
                    9/19/2018 10:00:01 AM ~!~Startup~!~COM port classes started.
                    9/19/2018 10:00:01 AM ~!~Startup~!~Application interface class started.
                    9/19/2018 10:00:01 AM ~!~Startup~!~Web server class started.
                    9/19/2018 10:00:01 AM ~!~Startup~!~E-Mail SEND class started.
                    9/19/2018 10:00:01 AM ~!~Startup~!~E-Mail RECEIVE class started.
                    9/19/2018 10:00:01 AM ~!~Startup~!~Plug-In Interface class started.
                    9/19/2018 10:00:01 AM ~!~Startup~!~HSPhone external interface class started.
                    9/19/2018 10:00:01 AM ~!~Startup~!~Local voice recognition class started.
                    9/19/2018 10:00:01 AM ~!~Startup~!~Database SAVE process started.
                    9/19/2018 10:00:01 AM ~!~Startup~!~Loading configuration file ...
                    9/19/2018 10:00:01 AM ~!~Database~!~Opening (Mode=Read Only) up HomeSeer database C:\Programs\HomeSeer\Data\HomeSeerData.hsd
                    9/19/2018 10:00:01 AM ~!~Database~!~Loading Devices...
                    9/19/2018 10:00:01 AM ~!~Load Config~!~28 total devices loaded.
                    9/19/2018 10:00:01 AM ~!~Load Config~!~Loading Event Groups...
                    9/19/2018 10:00:01 AM ~!~Load Config~!~Loading Events...
                    9/19/2018 10:00:01 AM ~!~Load Config~!~6 total events loaded.
                    9/19/2018 10:00:01 AM ~!~Load Config~!~Loading COUNTERS...
                    9/19/2018 10:00:01 AM ~!~Load Config~!~Loading TIMERS...
                    9/19/2018 10:00:01 AM ~!~Startup~!~HomeSeer version is: 3.0.0.435
                    9/19/2018 10:00:01 AM ~!~Startup~!~Creating Speaker Client Interface Object...
                    9/19/2018 10:00:01 AM ~!~Startup~!~This version of HomeSeer is registered as a HS3PRO version.
                    9/19/2018 10:00:01 AM ~!~Info~!~Remote plug-in API interface started on port 10400
                    9/19/2018 10:00:01 AM ~!~Startup~!~Checking for available plug-ins
                    9/19/2018 10:00:01 AM ~!~Plug-In~!~Found plug-in: Nest, version: 3.0.0.31
                    9/19/2018 10:00:01 AM ~!~Plug-In~!~Found plug-in: Z-Wave, version: 3.0.2.229
                    9/19/2018 10:00:01 AM ~!~Startup~!~Initializing Plug-Ins
                    9/19/2018 10:00:01 AM ~!~Plug-In~!~Finished initializing plug-in Z-Wave
                    9/19/2018 10:00:01 AM ~!~Error~!~(1) Unable to initialize interface Nest :Either no license or trial has expired
                    9/19/2018 10:00:01 AM ~!~Plug-In~!~Finished initializing plug-in Nest
                    9/19/2018 10:00:02 AM ~!~HSTouch Server~!~Server started on port 10200
                    9/19/2018 10:00:02 AM ~!~Startup~!~HStouch server started, waiting for clients to connect.
                    9/19/2018 10:00:02 AM ~!~Info~!~Plugin Z-Wave has connected. IP:127.0.0.1:51037
                    9/19/2018 10:00:02 AM ~!~Starting Plug-In~!~Initializing plugin Z-Wave ...
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~InitIO called, plug-in version 3.0.2.229 is being initialized...
                    9/19/2018 10:00:02 AM ~!~Web Server~!~Local IP address (subnet) is: 192.168.168.9 (255.255.255.0)
                    9/19/2018 10:00:02 AM ~!~Web Server~!~Web Server started on port 80
                    9/19/2018 10:00:02 AM ~!~Startup~!~Creating ASP.NET application host...
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~Database: Opening (Mode=Read Only) up HomeSeer database C:\Programs\HomeSeer\Data\Z-Wave\Z-Wave2.db
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~Loading Z-Wave Network Objects...
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~1 total Z-Wave Network Objects loaded.
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~Loading Z-Wave Data Objects...
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~1 Networks were restored from the data in the database... Building data connections.
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~Network FA5FC9A5 has 9 device data elements.
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~9 total Z-Wave Data Objects loaded.
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~0 event actions were loaded from HomeSeer.
                    9/19/2018 10:00:02 AM ~!~Starting Plug-In~!~Plugin Z-Wave started successfully in 712 milliseconds
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~0 event triggers were loaded from HomeSeer.
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~465 Simple AV Control Command Class Control Commands have been loaded successfully.
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~Z-Stick: ======================================================================
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~Z-Stick: ----------------------------------------------------------------------
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~Initializing Z-Wave interface Z-Stick (Aeon Labs Aeotec Z-Stick) on COM5
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~Z-Stick: ----------------------------------------------------------------------
                    9/19/2018 10:00:02 AM ~!~Z-Wave~!~Z-Stick: The Z-Wave Command Execution Thread was Started or Restarted.
                    9/19/2018 10:00:03 AM ~!~Z-Wave~!~Z-Stick: The Z-Wave API Execution Thread was Started or Restarted.
                    9/19/2018 10:00:03 AM ~!~Z-Wave~!~Z-Stick: Getting node information from controller...
                    9/19/2018 10:00:03 AM ~!~Startup~!~Start automation engine...
                    9/19/2018 10:00:03 AM ~!~Startup~!~Initializing Speaker Client Interface
                    9/19/2018 10:00:03 AM ~!~Speech~!~Listening for remote speaker connections on port 10401
                    9/19/2018 10:00:03 AM ~!~Database~!~Opening (Mode=Read/Write) up HomeSeer Energy database C:\Programs\HomeSeer\Data\Energy\Energy.hsd
                    9/19/2018 10:00:03 AM ~!~Startup~!~Updater services starting...
                    9/19/2018 10:00:03 AM ~!~Startup~!~Starting Find service...
                    9/19/2018 10:00:03 AM ~!~Info~!~Starting speaker client...
                    Thank you for trying to fix this,

                    Docfxit

                    Comment


                    • #11
                      Same offline message here going to connected2. However connected11 is up and redirecting. This does lead to a problem with plugins/tools expecting the URL to be the same. I've sent an email to support.

                      Comment


                      • #12
                        Originally posted by docfxit View Post
                        It looks like your server was:
                        UnKnown
                        My Server is my ISP DNS
                        dns1.dslextreme.com

                        Your Address is your gateway.
                        My Address is my primary DNS address.
                        This is not an issue; my router (Server: UnKnown, Address: 192.168.1.1) provides the DNS server function; however it doesn't have a DNS name hence the 'UnKnown'. My older router (actually two routers ago) looked like what you have.

                        Same offline message here going to connected2. However connected11 is up and redirecting. This does lead to a problem with plugins/tools expecting the URL to be the same. I've sent an email to support.
                        I don't see this as an issue; connected11 and connected2 resolve to the same thing.

                        Comment


                        • #13
                          Originally posted by zwolfpack View Post

                          I don't see this as an issue; connected11 and connected2 resolve to the same thing.
                          It's only an issue I guess for me as I have stuff going directly to connected2 and it wasn't redirecting but failing.

                          Comment


                          • #14
                            Do you have any idea why this message:
                            Code:
                            System connected to MyHS Service successfully with license ID XXXXX.
                            Isn't mentioned in the starup log?

                            Is there supposed to be a Service running?

                            I just got an error on the HomeSeer app on my android.
                            "System not compatible. Please update from 3.0.0.435 to 3.0.0.3.0.0.470 or newer."
                            I ran HS3Updater.exe and it said I was up-to-date.
                            Is there a later version?
                            How would I get the later version?

                            Docfxit
                            Last edited by docfxit; September 22nd, 2018, 12:53 AM. Reason: Another question added

                            Comment


                            • #15
                              It doesn't show in the startup log, just the regular log. On my last startup, it appears 6 seconds after the last entry of the startup log.

                              On Tools->Setup->Network tab, under heading
                              MyHS Remote Access Settings
                              there is a checkbox 'Enable remote access through MyHS service' that must be checked.

                              Comment

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