After finally making the move to HS4, HSMobile connects fine, but does not see any devices or events. Same on every client.
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Randy,
Do you have your myHS account set to use your HS4 license? Is that same account listed in your HS4 user accounts with admin plus local access and lastly are you using that account to login to HsMobile?
Jeff,
Select the Hamburger menu and then select Devices.πββοΈ Support & Customer Service πββοΈ Sales Questions π Shop HomeSeer Productsβ
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Originally posted by JeffCharger View Post
I don't see a hamburger menu. The screen I see on my iphone is essentially the one posted by Randy.πββοΈ Support & Customer Service πββοΈ Sales Questions π Shop HomeSeer Productsβ
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Originally posted by Rupp View Post
Do you have your myHS account set to use your HS4 license? Is that same account listed in your HS4 user accounts with admin plus local access and lastly are you using that account to login to HsMobile?
While the sign-on looks like it's successful, the resulting screen doesn't appear that it's connected with my setup.
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Originally posted by JeffCharger View Post
thanks Rupp, I setup myHS to use HS4 (I didn't use myHS previously, and it's working to locate HS4), I only have one account listed in HS4, with admin and local access, when I sign-in to HsMobile it appears to sign-in successfully. I tried setting up a second account with admin/local and the sign-on fails on userid/psw (which leads me to believe that the other works.)
While the sign-on looks like it's successful, the resulting screen doesn't appear that it's connected with my setup.πββοΈ Support & Customer Service πββοΈ Sales Questions π Shop HomeSeer Productsβ
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Originally posted by Rupp View Post
You stated "I only have one account listed in HS4". Is this your myHS account? If not add this account and use it and test. Also did you create a new dashboard after upgrading because the upgrade causes the old dashboards to no longer be visible.
I tried creating another dashboard but it shows the same "blankness". I've now deleted the new dashboard, the original "My Home" dashboard still exists, but shows as in my original picture attachment.
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Originally posted by edwilloughby View PostI had the same problem, Don't know why but when I checked
Auto Add HSTouch Users Authenticated through MyHS
In network settings it started working
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Originally posted by Rupp View PostRandy,
Do you have your myHS account set to use your HS4 license? Is that same account listed in your HS4 user accounts with admin plus local access and lastly are you using that account to login to HsMobile?
Jeff,
Select the Hamburger menu and then select Devices.
Curiously Jon00 Tiles also will not control devices, only report status.HS4 Pro, 4.2.19.16 Windows 10 pro, Supermicro LP Xeon
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Originally posted by CinBRandon View PostI'm having same issue. Upgraded from HS3 to HS4. HSMobile looks to access system, but no devices, events, etc.
- myhs.homseer.com/manage shows my system
- Using my myHS login in the mobile app
- There is an user in HS4 with same credentials as myHS login
(HSBuddy app is also not working)
https://dev.homeseer.com/servicedesk/customer/portal/2πββοΈ Support & Customer Service πββοΈ Sales Questions π Shop HomeSeer Productsβ
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Originally posted by Rupp View Post
You should put in a support ticket on this issue.
https://dev.homeseer.com/servicedesk/customer/portal/2
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