Homeseer Mobile will not connect directly

[CinBRandon]

But one of my Users will not show any devices. I only have a few devices assigned to that user, but none are showing up. Other users seem to be working properly

Edit: I figured this out as well... Apparently, when connecting directly, when you have wrong password, it looks like it is connected but does not show any devices, etc. Corrected password and it works.

[CinBRandon]

It seems to be working now. I'm not sure what changed. Maybe it was on wrong network, like you mentioned.

[Statikk]

How about multiple WiFi networks? Maybe your phone connected to your guest network? If that’s not it I’m running short of ideas. 😂 I would open a support ticket.

[CinBRandon]

I recently reloaded HS4, but this thread was started before the reload. I reloaded last week. This has been an ongoing problem. No change in routers, modems, etc.

[Statikk]

Sorry for some reason my brain wasn't clicking with the ZeeS2 being a Pi. Definitely not Windows firewall! I run HS on a Windows box so I always go that way when I'm troubleshooting. Anything change in the environment lately? New modem/router, reset modem/router to defaults, installed a HS update? Are you on HS3 or 4?

[CinBRandon]

Are you able to access the HS web interface by entering your HS IP into your phone's web browser while connected to wifi? If it's not coming up it's possible your windows firewall is causing problems.

Thank you for the idea. I am not able to access it from my iPhone Safari browser, when I enter the IP (and am on wifi on my network)

But I do not understand what a windows firewall would have to do with iPhone connecting to my Homeseer system (ZeeS2)

[Statikk]

Are you able to access the HS web interface by entering your HS IP into your phone's web browser while connected to wifi? If it's not coming up it's possible your windows firewall is causing problems.

[CinBRandon]

Try this...

Log into homeseer from your PC. Go to Tools > Setup > Network

Make sure the following are checked:
Enable Server for Remote Access ( I do not see this anywhere on the page)

The only thing I see that is close is "Enable Remote Access through MyHS Service" and it is checked

I have tried the "connect directly" on the app. I am entering the same IP that I enter on my browser to access my ZeeS2
I entered Port 80

Nothing

[Statikk]

Try this...

Log into homeseer from your PC. Go to Tools > Setup > Network

Make sure the following are checked:
Enable Server for Remote Access
No Password Required for Local/Same Network Login (Web Browser/HSTouch) - You can change this later if you don't want to allow local login without password but for testing just check it.

Make sure "Server Port (80=default)" is set to 80. If not you will need to specify the port shown here in HSMobile

In HSMobile tap System in the upper left.
If you see the "Log Out" option at the bottom tap that.
On the next page tap "Connect Directly".
Type in the IP of your HomeSeer PC (not hostname/computername it MUST be the IP address)
Type in the port number that was on the setup page if it was anything other than 80
Do not turn on "HTTPS" or "Remember Me", do not type in a "Username" or "Password"
Tap "Log In"

If this hasn't connected you then you might want to verify the internal IP address of your PC

[CinBRandon]

revisiting this. It is still not working.
in fact, If I am on wifi, it it will not work with MyHS login or "connect directly."

The only way I can connect is to turn my wifi off on my phone (iOS), and then use MyHS.

[Statikk]

Make sure you're trying to connect via local IP and not hostname. Hostname does not work on the iOS app. (Not sure about android) Also if you have HomeSeer's broken garbage implementation of https enabled HomeSeer Mobile will not connect to it despite there being a checkbox for it on the app. Cool right?

[zwolfpack]

Setup>Network
>Web Server setting: Server port is set to 80

So the port number to use is 80. IP address is that of the HS server.

[CinBRandon]

Setup>Network
>Web Server setting: Server port is set to 80
>Remote Control Settings >Control Port (Default is 11000) > this is set to 11000
>> Speaker Clients >Network Port (Default 10401) > this is set to 10401

To clairfy, in case I have not. I'm trying to set up user accounts for others to use, just while on the local network.

[zwolfpack]

Port 911 isn't correct. That's the "maintenance page".

Default port is 80 (http). Try that first.

Added: look for "Server port" on the Network tab of the Setup page.

[CinBRandon]

The myHS account should work locally just as it does remotely. Is this not working for you?

It does. But I thought I could set up local accounts for other users. Such as daughter and wife, and give them only devices they need.