I ordered a new HomeSeer HomeTroller-SEL PRO Smart Home Hub and received it yesterday. Plugged it in and followed the directions - went to find.homeseer.com but there was no search button - also the HomeSeer was not showing up on my router. Swapped out the cable and switched to a different port on my router with no change.
Sent a message to support at this point but not wanting to wait for a response I tried some stuff on my own.
Next I hooked it up to a monitor and plugged in a keyboard - it booted to a screen that said something about Map not found - and a prompt -- knowing what I was looking at I typed in Exit (and repeated a few times) until I got to the bios settings. Tried setting back to defaults and rebooting - this brought me up with an ever repeating error list (Linux based) -- Got back into the bios and tried setting to the saved settings on the list -- this time when it rebooted it told me something about HD0 not found and brought me through a hole bunch of errors again.
Received a message back a few hours later (10 PM Mountain Time) asking if I had my CAT 5 cable plugged in. I replied that I did and with the details above... Still waiting for a response back at this point.
I work the same hours as tech support so I can't call them (ever) -- I'm looking for any assistance on getting this resolved... Or wondering if I should just return it.
Sent a message to support at this point but not wanting to wait for a response I tried some stuff on my own.
Next I hooked it up to a monitor and plugged in a keyboard - it booted to a screen that said something about Map not found - and a prompt -- knowing what I was looking at I typed in Exit (and repeated a few times) until I got to the bios settings. Tried setting back to defaults and rebooting - this brought me up with an ever repeating error list (Linux based) -- Got back into the bios and tried setting to the saved settings on the list -- this time when it rebooted it told me something about HD0 not found and brought me through a hole bunch of errors again.
Received a message back a few hours later (10 PM Mountain Time) asking if I had my CAT 5 cable plugged in. I replied that I did and with the details above... Still waiting for a response back at this point.
I work the same hours as tech support so I can't call them (ever) -- I'm looking for any assistance on getting this resolved... Or wondering if I should just return it.
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