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  • SEL intermittent ethernet

    I've just started having what seems to be intermittent ethernet connectivity with my SEL. First thing was to try a different ethernet cable and a different port on the switch. When I first plug the SEL into the switch, it connects to the network and works fine for a few minutes, but then stops responding to pings. I've notice that just randomly later trying to ping it, that I may get a response here and there with a very high response time. I've tried a few different ethernet cables and different switch ports. Is it possible that the ethernet controller in the SEL is going bad?

  • #2
    Try going to the BIOS and disabling power savings features. Here my Ubuntu laptops will suspend if I do not make proper adjustments. Just a guess.

    If you are using a desktop you can also adjust power settings there.

    Is this a new SEL? If it is then just call Homeseer about it maybe?
    - Pete

    Auto mator
    Homeseer 3 Pro - 3.0.0.534 (Linux) - Ubuntu 18.04/W7e 64 bit Intel Haswell CPU - Mono 6.00
    Homeseer Zee2 (Lite) - 3.0.0.534 (Linux) - Ubuntu 18.04/W7e - CherryTrail x5-Z8350 BeeLink 4Gb BT3 Pro - Mono 6.00

    X10, UPB, Zigbee, ZWave and Wifi MQTT automation.

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    • #3
      So Monday night I plugged the ethernet back in and it has ran fine until last night it just lost connection. Now its back to doing the same thing - unplug ethernet and plug back in, it responds to pings for about a minute and then nothing. The lights on the port and on the switch remain on and remain showing gigabit link. Is there a log that might indicate why the connection is dropping? The really intermittent nature seems like a hardware issue to me





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      • #4
        Originally posted by weslsew View Post
        So Monday night I plugged the ethernet back in and it has ran fine until last night it just lost connection. Now its back to doing the same thing - unplug ethernet and plug back in, it responds to pings for about a minute and then nothing. The lights on the port and on the switch remain on and remain showing gigabit link. Is there a log that might indicate why the connection is dropping? The really intermittent nature seems like a hardware issue to me
        I'd recommend putting in a help desk ticket on this if this is a relatively new unit as it could be a bad network card or network settings. Email support@homeseer.com for assistance.

        -Rupp
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