Events missing HS Mobile

[Rut Row]

I have two events created but they do not display in HS Mobile. Thoughts?

[rprade]

Do any Events show? If other Events show up and you just created the two that are not showing, try closing and relaunching HSMobile so that it does a fresh fetch. If none show up, make sure Event Access is enabled for the mobile user under the Network tab of Setup.

[Rut Row]

Do any Events show? If other Events show up and you just created the two that are not showing, try closing and relaunching HSMobile so that it does a fresh fetch. If none show up, make sure Event Access is enabled for the mobile user under the Network tab of Setup.

I only have the two. I don't see anything on the network tab about event access.

[rprade]

I only have the two. I don't see anything on the network tab about event access.

Just to the right of user rights

[Rut Row]

I would have thought the default user would have those privileges.

[rprade]

I would have thought the default user would have those privileges.

The default user has Admin rights, so it has access to everything. Is your HSMobile client using the default user? I would assume so, since it is your only user. I cannot think of anything else that would block events. Did you try reloading app?

[Rut Row]

Interesting. I was logging in through MyHS. Logging in locally works.

[rprade]

Interesting. I was logging in through MyHS. The default user can't log in locally (or at least I couldn't). I created another admin user and that accound could log in locally as well as see events.

As a rule, you should create a user that have the same username and password as you use for a MyHS. Then MyHS will use that account. In theory you should be able to assign user permissions to MyHS accounts (with MyHS premium), but in practice I found that not to be working correctly when helping another user. IIRC HSMobile did work correctly, but Web access was not restricted. Regardless, I would setup an account matching your MyHS credentials, then assign admin rights.

[Rut Row]

many thanks for your help!