Loyal Homeseer customer for 3+ years. I guess I'll never learn. After agreeing to allow homeseer to update itself on launch today I was greeted with the error message (and I may be paraphrasing here, I did not get a screenshot) 'homeseerupdater failed'. I should have known better.
This is the 4th time since I've owned the software that something has occurred during the update, but the first time anything as severe as this. Nothing. The crash basically wipes out all of the hours of customization, event creation and tuning, VB script automation, plugin configuration, custom tasker configs, and everything else that goes into owning and making this software work great.
Forgive me if I am uneducated and there actually is a backup of all of that somewhere, but if not, WHY?!?!?!?. Why is everything deleted before installation without backing it up so you can revert. At least throw me a bone and delete it to the recycle bin!!!. Again, I'm very frustrated right now so if I am missing an easy way to recover or I somehow did the installation wrong by agreeing to update and autokill the running apps, I apologize.
I used HS to backup my installation. Where are those backups? Deleted? They were just there in the folder prior.
Without finding anything to restore from or copy, I tried to install again. Successful. Start it up. No devices, no controller, nothing. Like a fresh install, I've been sitting here 30 min now waiting for the z-wave polling to complete. And that seems to be too long. I might not have anything to be honest. All I know at this point is that the install was successful and from the log it looks like it did find the controller and 22 devices, no database, events or triggers. Maybe, just maybe it will at least come back from polling so I can get started rebuilding everything.
It's my fault, really. I've suffered this fate, although not as severely, 3 times before. You'd think I'd learn. Should have made my own backup of the directory. I'm always hesitant when I see that message about updating. And it takes me a good 30 seconds or so before I decide to take the plunge and click yes to that question about updating. During that time, I think to myself, I've updated 4 maybe 5 times since anything bad happened. These guys must have it figured out. Then I click yes.
None of the other times have been as severe as this and this is only the second time it actually gave and error. I've lost custom events (75+) plugin settings, scripts, etc. to varying degrees the other times but this takes the worst. I am probably looking at a week just to get the basic stuff back in order. There are the yard watering events and scripts, pool heater automation, custom security actions like uploading pics and notifying me when the alarm is triggered, custom python scripts for my non-supported wi-fi bulbs, all of my virtual devices created to provide custom solutions to things not supported by HS, the list goes on. Now nothing works. I've become dependent on this stuff being there and working. Frustrating.
Again if I have missed away to recover, please accept my aplogies. But please also let me know what needs to be done and I will be a happy customer who talks about how great homeseer is and update this post to reflect this.
If you need me I'll be sitting in front of my computer for the next week, after work, testing my memory skills about how everything was configured.
Should have known.
This is the 4th time since I've owned the software that something has occurred during the update, but the first time anything as severe as this. Nothing. The crash basically wipes out all of the hours of customization, event creation and tuning, VB script automation, plugin configuration, custom tasker configs, and everything else that goes into owning and making this software work great.
Forgive me if I am uneducated and there actually is a backup of all of that somewhere, but if not, WHY?!?!?!?. Why is everything deleted before installation without backing it up so you can revert. At least throw me a bone and delete it to the recycle bin!!!. Again, I'm very frustrated right now so if I am missing an easy way to recover or I somehow did the installation wrong by agreeing to update and autokill the running apps, I apologize.
I used HS to backup my installation. Where are those backups? Deleted? They were just there in the folder prior.
Without finding anything to restore from or copy, I tried to install again. Successful. Start it up. No devices, no controller, nothing. Like a fresh install, I've been sitting here 30 min now waiting for the z-wave polling to complete. And that seems to be too long. I might not have anything to be honest. All I know at this point is that the install was successful and from the log it looks like it did find the controller and 22 devices, no database, events or triggers. Maybe, just maybe it will at least come back from polling so I can get started rebuilding everything.
It's my fault, really. I've suffered this fate, although not as severely, 3 times before. You'd think I'd learn. Should have made my own backup of the directory. I'm always hesitant when I see that message about updating. And it takes me a good 30 seconds or so before I decide to take the plunge and click yes to that question about updating. During that time, I think to myself, I've updated 4 maybe 5 times since anything bad happened. These guys must have it figured out. Then I click yes.
None of the other times have been as severe as this and this is only the second time it actually gave and error. I've lost custom events (75+) plugin settings, scripts, etc. to varying degrees the other times but this takes the worst. I am probably looking at a week just to get the basic stuff back in order. There are the yard watering events and scripts, pool heater automation, custom security actions like uploading pics and notifying me when the alarm is triggered, custom python scripts for my non-supported wi-fi bulbs, all of my virtual devices created to provide custom solutions to things not supported by HS, the list goes on. Now nothing works. I've become dependent on this stuff being there and working. Frustrating.
Again if I have missed away to recover, please accept my aplogies. But please also let me know what needs to be done and I will be a happy customer who talks about how great homeseer is and update this post to reflect this.
If you need me I'll be sitting in front of my computer for the next week, after work, testing my memory skills about how everything was configured.
Should have known.
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