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How to troubleshoot slow responses

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  • How to troubleshoot slow responses

    I have started having problems with VERY slow triggering - for example
    Nov-03 16:00:30 Event Event Trigger "Office Bookcase ON"
    Nov-03 15:57:14 Z-Wave Device: Office PIR - Sensor Sensor Set to On/Open/Motion
    That's over two minutes to trigger after the PIR motion.

    Does anyone have a step by step how to get to the bottom of this?

    It's not z-wave because the light came on immediately..

    Cheers
    Scott

  • #2
    What OS are you running? What type of "load" is on your HS box? If a taxing load on it, it may possibly be longer in the processing?
    My HS box was not "overloaded". I would rarely see spikes maxing it out. I just upgraded my HS Box and It does seem faster even at heavy load time.

    Comment


    • #3
      Might help if you posted your system info from your help page. I would start by restarting (if you haven't done so already) and then disabling any other plugins besides the z-wave one.
      HS 3.0.0.548: 1976 Devices 1156 Events
      Z-Wave 3.0.1.262: 123 Nodes on one Z-Net

      Comment


      • #4
        Originally posted by sparkman View Post
        Might help if you posted your system info from your help page. I would start by restarting (if you haven't done so already) and then disabling any other plugins besides the z-wave one.
        Sorry, forgot to do that!

        I think it started after the upgrade of Win10 to 1903 ....

        Current Date/Time: 04/11/2019 08:14:47
        HomeSeer Version: HS3 Standard Edition 3.0.0.548
        Operating System: Microsoft Windows 10 Pro - Work Station
        System Uptime: 0 Days 14 Hours 11 Minutes 3 Seconds
        IP Address: 192.168.0.6
        Number of Devices: 1010
        Number of Events: 439
        Available Threads: 399
        HSTouch Enabled: True
        Event Threads: 3
        Event Trigger Eval Queue: 0
        Event Trigger Priority Eval Queue: 0
        Device Exec Queue: 0
        HSTouch Event Queue: 0
        Email Send Queue: 0
        Anti Virus Installed: Windows Defender
        In Virtual Machine: No MFG: asustek computer inc.
        Enabled Plug-Ins
        1.0.0.161: Arduino Plugin
        2.0.61.0: BLBackup
        3.0.48.0: BLGData
        2.0.31.0: BLRing
        1.3.7.3: Device History
        3.0.0.70: EasyTrigger
        3.0.0.7: KMS
        3.0.0.41: PHEvoHome
        3.0.0.63: PHLocation2
        30.0.0.40: RFXCOM
        3.3.5.17921: SMS-Gateway
        3.1.0.36: Sonos
        3.0.7179.19002: UltraLighting3
        3.0.6644.26753: UltraLog3
        3.0.6554.33094: UltraMon3
        3.0.6413.20219: UltraNetCam3
        3.0.1.19: weatherXML
        3.0.1.252: Z-Wave

        Comment


        • #5
          Originally posted by ScottRennie View Post

          Sorry, forgot to do that!

          I think it started after the upgrade of Win10 to 1903 ....
          In that case, have you tried rolling back to the prior version?
          HS 3.0.0.548: 1976 Devices 1156 Events
          Z-Wave 3.0.1.262: 123 Nodes on one Z-Net

          Comment


          • #6
            Not yet. My next move is to build a new box and see if it's related to the hardware, if not, I'll go back to 1803, but I doubt if that's the problem - all the Win10 users would be shouting by now

            Comment


            • #7
              Originally posted by ScottRennie View Post
              Not yet. My next move is to build a new box and see if it's related to the hardware, if not, I'll go back to 1803, but I doubt if that's the problem - all the Win10 users would be shouting by now
              I've seen a number of instances where things don't behave consistently from one install to another and my take is that it is .NET related. My HS system has a handle leak that few others seem to have and I blame .NET for it as well. All the HS users would be shouting if it was a generic HS issue
              HS 3.0.0.548: 1976 Devices 1156 Events
              Z-Wave 3.0.1.262: 123 Nodes on one Z-Net

              Comment

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