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  • How to troubleshoot slow responses

    I have started having problems with VERY slow triggering - for example
    Nov-03 16:00:30 Event Event Trigger "Office Bookcase ON"
    Nov-03 15:57:14 Z-Wave Device: Office PIR - Sensor Sensor Set to On/Open/Motion
    That's over two minutes to trigger after the PIR motion.

    Does anyone have a step by step how to get to the bottom of this?

    It's not z-wave because the light came on immediately..

    Cheers
    Scott

  • #2
    What OS are you running? What type of "load" is on your HS box? If a taxing load on it, it may possibly be longer in the processing?
    My HS box was not "overloaded". I would rarely see spikes maxing it out. I just upgraded my HS Box and It does seem faster even at heavy load time.

    Comment


    • #3
      Might help if you posted your system info from your help page. I would start by restarting (if you haven't done so already) and then disabling any other plugins besides the z-wave one.
      HS 3.0.0.548: 1990 Devices 1172 Events
      Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

      Comment


      • #4
        Originally posted by sparkman View Post
        Might help if you posted your system info from your help page. I would start by restarting (if you haven't done so already) and then disabling any other plugins besides the z-wave one.
        Sorry, forgot to do that!

        I think it started after the upgrade of Win10 to 1903 ....

        Current Date/Time: 04/11/2019 08:14:47
        HomeSeer Version: HS3 Standard Edition 3.0.0.548
        Operating System: Microsoft Windows 10 Pro - Work Station
        System Uptime: 0 Days 14 Hours 11 Minutes 3 Seconds
        IP Address: 192.168.0.6
        Number of Devices: 1010
        Number of Events: 439
        Available Threads: 399
        HSTouch Enabled: True
        Event Threads: 3
        Event Trigger Eval Queue: 0
        Event Trigger Priority Eval Queue: 0
        Device Exec Queue: 0
        HSTouch Event Queue: 0
        Email Send Queue: 0
        Anti Virus Installed: Windows Defender
        In Virtual Machine: No MFG: asustek computer inc.
        Enabled Plug-Ins
        1.0.0.161: Arduino Plugin
        2.0.61.0: BLBackup
        3.0.48.0: BLGData
        2.0.31.0: BLRing
        1.3.7.3: Device History
        3.0.0.70: EasyTrigger
        3.0.0.7: KMS
        3.0.0.41: PHEvoHome
        3.0.0.63: PHLocation2
        30.0.0.40: RFXCOM
        3.3.5.17921: SMS-Gateway
        3.1.0.36: Sonos
        3.0.7179.19002: UltraLighting3
        3.0.6644.26753: UltraLog3
        3.0.6554.33094: UltraMon3
        3.0.6413.20219: UltraNetCam3
        3.0.1.19: weatherXML
        3.0.1.252: Z-Wave

        Comment


        • #5
          Originally posted by ScottRennie View Post

          Sorry, forgot to do that!

          I think it started after the upgrade of Win10 to 1903 ....
          In that case, have you tried rolling back to the prior version?
          HS 3.0.0.548: 1990 Devices 1172 Events
          Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

          Comment


          • #6
            Not yet. My next move is to build a new box and see if it's related to the hardware, if not, I'll go back to 1803, but I doubt if that's the problem - all the Win10 users would be shouting by now

            Comment


            • #7
              Originally posted by ScottRennie View Post
              Not yet. My next move is to build a new box and see if it's related to the hardware, if not, I'll go back to 1803, but I doubt if that's the problem - all the Win10 users would be shouting by now
              I've seen a number of instances where things don't behave consistently from one install to another and my take is that it is .NET related. My HS system has a handle leak that few others seem to have and I blame .NET for it as well. All the HS users would be shouting if it was a generic HS issue
              HS 3.0.0.548: 1990 Devices 1172 Events
              Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

              Comment


              • #8
                OK. I replaced my HS box with a totally dedicated, nothing else on it, Windows 10 Pro setup and still have a problem

                This is typical but intermittent:
                2019-11-25 20:27:03 Event Event Trigger "Kitchen Lights Lights ON PIR"
                2019-11-25 20:27:03 Device Control Device: Kitchen Light Light to On (255)
                2019-11-25 20:27:03 Event Event Trigger "Kitchen Lights Lights ON PIR"
                2019-11-25 20:23:07 Z-Wave Device: Kitchen Right PIR - Sensor Sensor Set to On/Open/Motion
                2019-11-25 20:23:03 Z-Wave Device: Kitchen Left PIR - Sensor Sensor Set to On/Open/Motion
                That's 4 MINUTES from PIR to event. Once the event triggers, the z-wave is instant.

                Where do I start? Any help appreciated

                Cheers
                Scott



                New Setup
                Current Date/Time: 26/11/2019 08:22:26
                HomeSeer Version: HS3 Standard Edition 3.0.0.548
                Operating System: Microsoft Windows 10 Pro - Work Station
                System Uptime: 0 Days 14 Hours 19 Minutes 16 Seconds
                IP Address: 192.168.0.100
                Number of Devices: 1023
                Number of Events: 451
                Available Threads: 199
                HSTouch Enabled: True
                Event Threads: 1
                Event Trigger Eval Queue: 0
                Event Trigger Priority Eval Queue: 0
                Device Exec Queue: 0
                HSTouch Event Queue: 0
                Email Send Queue: 0
                Anti Virus Installed: Windows Defender
                In Virtual Machine: No MFG: lenovo
                Enabled Plug-Ins
                1.0.0.166: Arduino Plugin
                2.0.61.0: BLBackup
                3.0.48.0: BLGData
                2.0.31.0: BLRing
                1.4.0.4: Device History
                3.0.0.70: EasyTrigger
                3.0.0.41: PHEvoHome
                3.0.0.63: PHLocation2
                30.0.0.40: RFXCOM
                3.3.5.17921: SMS-Gateway
                3.1.0.49: Sonos
                3.0.7179.19002: UltraLighting3
                3.0.6644.26753: UltraLog3
                3.0.6554.33094: UltraMon3
                3.0.6413.20219: UltraNetCam3
                3.0.1.19: weatherXML
                3.0.1.252: Z-Wave

                Lenovo M710Q with 8Gb RAM
                CPU Family: Pentium
                CPU Speed: 2.9 GHz
                CPU Type: G4400T
                Number of Cores: Dual-Core
                Number of Threads: 2

                Comment


                • #9
                  Originally posted by sparkman View Post

                  I've seen a number of instances where things don't behave consistently from one install to another and my take is that it is .NET related. My HS system has a handle leak that few others seem to have and I blame .NET for it as well. All the HS users would be shouting if it was a generic HS issue
                  Hi Sparkman. I don't believe it is a generic problem with HS, but I need some help from those in the know how to pinpoint the problem. If it is .Net, is there a preferred version?

                  Scott

                  Comment


                  • #10
                    Originally posted by ScottRennie View Post

                    Hi Sparkman. I don't believe it is a generic problem with HS, but I need some help from those in the know how to pinpoint the problem. If it is .Net, is there a preferred version?

                    Scott
                    Hi Scott, I would contact HS support. There may be some debug options that can see where the system is "stuck" for that period of time.

                    Cheers
                    Al
                    HS 3.0.0.548: 1990 Devices 1172 Events
                    Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

                    Comment


                    • #11
                      Originally posted by sparkman View Post

                      Hi Scott, I would contact HS support. There may be some debug options that can see where the system is "stuck" for that period of time.

                      Cheers
                      Al
                      Cheers Al

                      Comment

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