Import utility error

[Sheriff]

Any ideas why I'd get this message when trying to import event shell from HS2 into HS3 via the Import Utility:

Database->Opening (Mode=Read) up HomeSeer database: C:\Program Files (x86)\HomeSeer HSPRO\Config\sample.mdb
Error->Exception retrieving database information (A): Could not lock file.
Error->Failed to get version information from configuration database, data NOT loaded.
Database->HomeSeer configuration database C:\Program Files (x86)\HomeSeer HSPRO\Config\sample.mdb has been closed.
->HS2 database contains 0 Events.
->HS2 database contains 0 Devices, devices are NOT imported.

Norton is disabled. Both HS programs are closed.

[Sheriff]

Feeling stupid here...in spite of scouring the message board for ideas, I cannot get beyond the error posted below. I'm on Win 10, I shut down HS2, HS3 and Speaker. I disabled Norton, I am the administrator. There are no HS services running (assuming they are identified as Homeseer or HS). I have rebooted. I still get this error running the import utility.

Database->Opening (Mode=Read) up HomeSeer database: C:\Program Files (x86)\HomeSeer HSPRO\Config\sample.mdb
Error->Exception retrieving database information (A): Could not lock file.
Error->Failed to get version information from configuration database, data NOT loaded.
Database->HomeSeer configuration database C:\Program Files (x86)\HomeSeer HSPRO\Config\sample.mdb has been closed.
->HS2 database contains 0 Events.
->HS2 database contains 0 Devices, devices are NOT imported.

Any help out there?

[sparkman]

Have you tried copying the mdb file and trying it with the copied file?

Cheers
Al

[Sheriff]

Solved!!!

You, Mr. Sparkman, are a genius, thank you! But, where were you 4 hours ago...

[sparkman]

You, Mr. Sparkman, are a genius, thank you! But, where were you 4 hours ago...

LOL, you're welcome. If you must know, at work in a meeting with my boss

Cheers
Al