Contacting HomeSeer This Week

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issue registering

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  • issue registering

    my homeseer computer died, and I've been setting it up to run on a windows 2008 server machine.

    however, its not taking my registration details

    when i enter the information, it comes up with an error

    Registration failed: license exception: Index was outside the bounds of the array.


  • #2
    Edit: issue was in homeseer licensing server, support helped me out and told me it was fixed, and now it's online.

    Did you ever solve this issue? I moved my HS to a new computer and I'm getting this issue now. It's the 3rd movie I've done, which makes me wonder if there's a two computer limit on the license?
    Last edited by jensbodal; May 12th, 2017, 02:12 PM.


    • #3
      Windows10 just updated. Rebooted and I'm stuffed with HS3 not running due to error with used licences. Apparently HST is closed over weekend! Great timing
      Iv submitted contact form. Anyone a faster way to get response? or know fix?


      • #4
        Unfortunately no, I don't think there's anything you can do on your end. It took a few emails before whatever they did worked, but yeah there was nothing I could do on my end.

        To clarify, my issue is now resolved.