MyHS JSON controls not working - HS4 4.1.1

[mjolsen]

I've been troubleshooting today my geofency issues and I know my HS4 responds when I go direct on network but when I go to the myhs.homeseer.com it fails like this:
Timeout from host, source IP: x.x.x.x TimeMS: 15014

https://myhs.homeseer.com/JSON?user=...yvalue&ref=207

Is there something different with myhs now with HS4 or is the service down?

thanks,
mike

[mjolsen]

I opened a ticket.. no response yet.

1. HSCS-337

JSON requests to myhs.homeseer.com not working



Can anyone else test and/or confirm if JSON requests work through the myhs service? Directly they do..



thanks,m

[Tomgru]

Not sure if this will help, but racerfern and I had similar issue with a JSON call to HS4 where we needed to add user/password to the call.

[mjolsen]

yeah.. even that doesn't seem to work:

https://myhs.homeseer.com/JSON?user=username&pass=password&value=1&request=controldevicebyvalue&ref=207

is the string I was using.. not working.

[Tomgru]

yeah.. even that doesn't seem to work:

https://myhs.homeseer.com/JSON?user=username&pass=password&value=1&request=controldevicebyvalue&ref=207

is the string I was using.. not working.

Create and try a new user and password with no special characters...

[bla8291]

This isn't working for me either. Anything that tries to access my system outside of using the MyHS website just fails.

[mjolsen]

What does it take to get support on this? Opened a ticket. Files report. Posted here for a week almost...

[bla8291]

I changed the password on my account and things started working again. I'm still going to continue with support as if I didn't find a solution to see if they can fix it.

[mjolsen]

SOLVED!!! Thanks to: doug@brame.net for the detective work on a similar issue..

https://forums.homeseer.com/forum/ho...solution-found


Hope this helps others and HS fixes this! Not sure why support can't answer emails, tickets or any threads on issues...?

thanks,
mike

[Tomgru]

SOLVED!!! Thanks to: doug@brame.net for the detective work on a similar issue..

https://forums.homeseer.com/forum/ho...solution-found


Hope this helps others and HS fixes this! Not sure why support can't answer emails, tickets or any threads on issues...?

thanks,
mike

FYI for anyone reading this. This did NOT solve the Blue Iris JSON issues.... that needed a username and password added to the JSON call.

[mik3]

FYI for anyone reading this. This did NOT solve the Blue Iris JSON issues.... that needed a username and password added to the JSON call.

I think the blue iris issue is something related to BI.

I don’t use myhs json but json directly to my Hs server.

I did a copy and past of the URL under a browser and it works fine, yet bi doesn’t work when sending.

i setup my camera to do the motion triggers calling a http URL. It’s working with this method.

so the question is, is there a bi bug?

[Tomgru]

I think the blue iris issue is something related to BI.

I don’t use myhs json but json directly to my Hs server.

I did a copy and past of the URL under a browser and it works fine, yet bi doesn’t work when sending.

i setup my camera to do the motion triggers calling a http URL. It’s working with this method.

so the question is, is there a bi bug?

I don't think so.... but happy to be proven wrong. . This happened immediately after moving to HS4... and i have NOT upgraded BI5 recently. I also don't use MyHS in my JSON call.

First, in settings/network in HS4, make sure this is checked (it was not after I upgraded): No Password Required for Local (same subnet) Login

At this point, if i ran a test in BI5, it would give me an "ok" back, indicated the JSON call fired. Also,this DID work in the browser, which also leads me to believe this is NOT a BI5 issue. Another proof point... if you uncheck it and run the test from BI5, you'll see an error in the HS4 log.

Then, add username and password to your call and see if it works.

I believe something changed in HS4 on how it accepts JSON calls... but that is above my paygrade.

racerfern might have additional insights.

[mik3]

I don't think so.... but happy to be proven wrong. . This happened immediately after moving to HS4... and i have NOT upgraded BI5 recently. I also don't use MyHS in my JSON call.

First, in settings/network in HS4, make sure this is checked (it was not after I upgraded): No Password Required for Local (same subnet) Login

At this point, if i ran a test in BI5, it would give me an "ok" back, indicated the JSON call fired. Also,this DID work in the browser, which also leads me to believe this is NOT a BI5 issue. Another proof point... if you uncheck it and run the test from BI5, you'll see an error in the HS4 log.

Then, add username and password to your call and see if it works.

I believe something changed in HS4 on how it accepts JSON calls... but that is above my paygrade.

racerfern might have additional insights.

I've been running HS4 off and on for the last month with BI sending triggers over HTTP requests. It's been working fine up until a week or so ago.

Between all the updates in BI and HS4, my assumption is that it's related to BI. I see BI send the http request, but I never see anything in HS4 logs or the virtual switch change. So I opened firefox and pasted the exact URL I copied out of BI and it works. Turns on a virtual switch.

That's as far as I went with hit.

I'm going to take this farther. I'll report back.

[Tomgru]

I've been running HS4 off and on for the last month with BI sending triggers over HTTP requests. It's been working fine up until a week or so ago.

Between all the updates in BI and HS4, my assumption is that it's related to BI. I see BI send the http request, but I never see anything in HS4 logs or the virtual switch change. So I opened firefox and pasted the exact URL I copied out of BI and it works. Turns on a virtual switch.

That's as far as I went with hit.

Did you try adding user/pass to your JSON request in BI?

[mik3]

Did you try adding user/pass to your JSON request in BI?

No, because it works outside of BI.