This is one of those things where I feel like I'm taking crazy pills, but I can't find anything at all that suggests I'm doing anything wrong or what to do to fix this.
Upgraded from HS3 to HS4 on Linux. Upgrade went smoothly, no issues at all following the instructions.
i started HomeSeer, everything starts normally, and I can see in the terminal that everything looks good, it's just producing a constant result of "Unable to connect to MyHS service, license ID is 0. Please register the system with a valid license." OK, makes sense.
Open browser, navigate to HS, get the registration screen. Everything looks good so far. Enter license ID and password, click Continue, and....nothing. The page appears to be trying to load, but it doesn't work.
Thought maybe it was a Chrome issue with a plugin blocking the connection. Tried in incognito mode, still no dice. Tried Firefox. Same thing. Tried Edge. Same thing.
Thought maybe it was something with the linux instance itself, so I restarted the whole machine and tried again -- same thing. No matter what I do, it keeps doing the same thing, and it basically just looks like it's failing to connect.
As a sidenote, I've also tried multiple licenses (all valid), with no luck. The instructions aren't abundantly clear about which license to try, so I first put my HS3 license info in there, and that didn't work so I went back and put my HS4 license info and that didn't work either. To be clear, in case this matters, i also restarted between trying the HS3 license and HS4 license, so unless it hangs on to the info somewhere else, it wouldn't still be trying that other license.
Here's a screenshot that doesn't show much other than the spinning circle in the middle, which is all it shows any time I click continue. To be clear, yes, both the machine I'm using and the Linux/HS4 instance itself have direct access to the internet -- nothing blocking it.
Any thoughts?
Upgraded from HS3 to HS4 on Linux. Upgrade went smoothly, no issues at all following the instructions.
i started HomeSeer, everything starts normally, and I can see in the terminal that everything looks good, it's just producing a constant result of "Unable to connect to MyHS service, license ID is 0. Please register the system with a valid license." OK, makes sense.
Open browser, navigate to HS, get the registration screen. Everything looks good so far. Enter license ID and password, click Continue, and....nothing. The page appears to be trying to load, but it doesn't work.
Thought maybe it was a Chrome issue with a plugin blocking the connection. Tried in incognito mode, still no dice. Tried Firefox. Same thing. Tried Edge. Same thing.
Thought maybe it was something with the linux instance itself, so I restarted the whole machine and tried again -- same thing. No matter what I do, it keeps doing the same thing, and it basically just looks like it's failing to connect.
As a sidenote, I've also tried multiple licenses (all valid), with no luck. The instructions aren't abundantly clear about which license to try, so I first put my HS3 license info in there, and that didn't work so I went back and put my HS4 license info and that didn't work either. To be clear, in case this matters, i also restarted between trying the HS3 license and HS4 license, so unless it hangs on to the info somewhere else, it wouldn't still be trying that other license.
Here's a screenshot that doesn't show much other than the spinning circle in the middle, which is all it shows any time I click continue. To be clear, yes, both the machine I'm using and the Linux/HS4 instance itself have direct access to the internet -- nothing blocking it.
Any thoughts?
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