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HS4 License Registration Issue - License entered, will not connect/verify
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I got my issue resolved and have HS4 up and running. evidently Safari does not work to register the SEL. Once I tried Chrome it worked just fine. This would be a good thing to mention in the instructions if only one browser is supported.
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HSCS-11252 - - I paid $30. to transfer the license on a used SEL and then paid $39.50 for a HS4 upgrade license which doesn't work. I've had to wait days for a short email from support that was useless. No way to talk to a support person, all are on holiday. To make things even more difficult, the SEL is two hours away at the lake house. (have to be local to run find.homeseer upgrade). I can provide LicenseID's and Passwords under separate cover.
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Originally posted by rwenner View PostLicensing is a major problem - - I've been struggling with this same issue for a while with no resolution. I even tried starting over with a HS Factory disk of HS3 and now have two disks with no way to license. Guess I'll wait a week and see if support returns to work.
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Licensing is a major problem - - I've been struggling with this same issue for a while with no resolution. I even tried starting over with a HS Factory disk of HS3 and now have two disks with no way to license. Guess I'll wait a week and see if support returns to work.
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Also having this issue, opened a ticket on the dev portal
Ticket#HSCS-9593
Newly imaged Pi4, trying to use my licensed I purchased back in Aug of 2020
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Originally posted by Rupp View PostI've ask the help desk devs to look into this issue. Sorry for the inconvenience.
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Originally posted by smikkelsen View Post
I don't believe any of my replies on email ever showed up. When you asked for ticket numbers, I tried finding them in the email, and couldn't. So I logged into my account and found the "requests" section, where I saw the tickets as well as status of "waiting on customer". I opened them and saw that none of my replies were included in the tickets. From there on out, I logged in and posted all replies directly on the ticket as opposed to replying to the emails.
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Originally posted by Rupp View Post
I'm trying to figure out why we received some your responses today but not earlier. Did you respond from a different email account?
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Originally posted by smikkelsen View PostPlease add that to the message that goes out then. There is zero percent chance a normal person who has contacted any other support helpdesk in the world would know this.
A link to the ticket would be ideal. But seriously, emails come across as a conversation. You need to add something like
************************************************************ ****************************************
WE WILL NOT GET YOUR REPLIES, PLEASE LOGIN TO THE HELPDESK TO REPLY
************************************************************ ****************************************
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Please add that to the message that goes out then. There is zero percent chance a normal person who has contacted any other support helpdesk in the world would know this.
A link to the ticket would be ideal. But seriously, emails come across as a conversation. You need to add something like
************************************************************ ****************************************
WE WILL NOT GET YOUR REPLIES, PLEASE LOGIN TO THE HELPDESK TO REPLY
************************************************************ ****************************************
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Originally posted by smikkelsen View PostRupp See items 2 and 3 in my last post. I did in fact reply within a few minutes of the request asking for a screenshot. Then an additional 2 times over the course of a week when I got zero responses. I'm happy to forward the email thread to someone that wants to fix the broken ticketing system.
https://dev.homeseer.com/servicedesk/customer/portal/2
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Rupp See items 2 and 3 in my last post. I did in fact reply within a few minutes of the request asking for a screenshot. Then an additional 2 times over the course of a week when I got zero responses. I'm happy to forward the email thread to someone that wants to fix the broken ticketing system.
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Originally posted by smikkelsen View PostI have the same issue. I have been trying for weeks to get someone at support to help me. I've emailed multiple times, and opened multiple tickets. I got a single response one time that asked for a screenshot. Never heard from them again.
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Originally posted by smikkelsen View PostHSOTHER-184
HSOTHER-186
My father opened a ticket last week too after I stopped getting a response on 184. The process of looking up my requests show that NONE of my responses/replies to the emails are showing up in these tickets. I'm not sure if the ticketing system is broken, but that could explain why nobody responds.
Ticket 186 was created 6 hours ago and was responded to within an hour after opening. No response has been returned.
So please check your timelines and be sure to check for our responses.
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HSOTHER-184
HSOTHER-186
My father opened a ticket last week too after I stopped getting a response on 184. The process of looking up my requests show that NONE of my responses/replies to the emails are showing up in these tickets. I'm not sure if the ticketing system is broken, but that could explain why nobody responds.
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