Hey all,
Having an annoying problem since upgrading to HS4 where Homeseer Mobile is not displaying any devices or events.
Everything else in HS4 Pro is working fine (aside from rooms and floors being messed up after the upgrade - it changed to device names for some silly reason), however Homeseer Mobile shows nothing.
Note, all of the following is using Android devices (from Android 8 through 10), I don't do IOS (can't stand it).
I have:
-Uninstalled app then reinstalled. Have cleared cache and data then uninstalled and reinstalled. No charge
-Have restarted homeseer a number of times, no change.
-Have turned off myhs access via homeseer and turned it back on, no change
-Have attempted on another device hot-spotted to a mobile connection, no change (so it's not the device)
-Have logged into myhs using that other device and all works fine from web-browser using the same login, proving it's not a local login.
-Have deleted the myhs system and resetup the account on myhs.homeseer.com from scratch to match the account in homeseer (my email address) - no change.
-Have updated the homeseer mobile app to the latest version (with the HS4 text changes), but was not working prior to the update, no change.
The only thing that I can get in the Homeseer mobile app that looks like it is talking to myhs is under Plugins - the LIFx plugin shows up, but no other plugins show up.
Occasionally it pops up with an error with 'having trouble contacting homeseer' in the app, but it seems transient and only happens occasionally. All I can see in the app is "we didn't find any devices'.
Never had a problem with it before - login and bam - everything is there. Both under HS3 and HS4 BETA.
Any ideas? It's been doing my head-in for two days, and I'd really like it to work.Could it be an account issue at myhs or something stupid I am doing?
Any help would be muchly appreciated!
Stew.
FYI, system is a Windows 7 VM (my old X10 stuff won't work on Win10) running on HyperV, with Virtualhere USB over IP software to interface all devices.
Plugins are LIFx, Chromecast, MEIHarmonyHub, RFXCom, Ultralighting3, Ultramon, WeatherXML, X10 and Z-Wave. Disabled plugins are AirplaySpeak, Easytrigger, HSBuddy and SQ Blaster.
Internet is 100/40mbps Fibre, and I'm located in Australia (in Melbourne and locked-down due to COVID atm!).
Having an annoying problem since upgrading to HS4 where Homeseer Mobile is not displaying any devices or events.
Everything else in HS4 Pro is working fine (aside from rooms and floors being messed up after the upgrade - it changed to device names for some silly reason), however Homeseer Mobile shows nothing.
Note, all of the following is using Android devices (from Android 8 through 10), I don't do IOS (can't stand it).
I have:
-Uninstalled app then reinstalled. Have cleared cache and data then uninstalled and reinstalled. No charge
-Have restarted homeseer a number of times, no change.
-Have turned off myhs access via homeseer and turned it back on, no change
-Have attempted on another device hot-spotted to a mobile connection, no change (so it's not the device)
-Have logged into myhs using that other device and all works fine from web-browser using the same login, proving it's not a local login.
-Have deleted the myhs system and resetup the account on myhs.homeseer.com from scratch to match the account in homeseer (my email address) - no change.
-Have updated the homeseer mobile app to the latest version (with the HS4 text changes), but was not working prior to the update, no change.
The only thing that I can get in the Homeseer mobile app that looks like it is talking to myhs is under Plugins - the LIFx plugin shows up, but no other plugins show up.
Occasionally it pops up with an error with 'having trouble contacting homeseer' in the app, but it seems transient and only happens occasionally. All I can see in the app is "we didn't find any devices'.
Never had a problem with it before - login and bam - everything is there. Both under HS3 and HS4 BETA.
Any ideas? It's been doing my head-in for two days, and I'd really like it to work.Could it be an account issue at myhs or something stupid I am doing?
Any help would be muchly appreciated!
Stew.
FYI, system is a Windows 7 VM (my old X10 stuff won't work on Win10) running on HyperV, with Virtualhere USB over IP software to interface all devices.
Plugins are LIFx, Chromecast, MEIHarmonyHub, RFXCom, Ultralighting3, Ultramon, WeatherXML, X10 and Z-Wave. Disabled plugins are AirplaySpeak, Easytrigger, HSBuddy and SQ Blaster.
Internet is 100/40mbps Fibre, and I'm located in Australia (in Melbourne and locked-down due to COVID atm!).
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