Random Shutdown

[jbfoster]

Every now and then HS4 will shut down. In the log it says Request from UI to shutdown. Any idea why HS4 does this? In the mean time I was thinking of making a event to email me and calling that event from the Shutdown script or is there a way to have the script send a email?

Thanks
Jim

[jbfoster]

HS4 decided to shut down on it's own again. This happens every week or two. I wish HST would fix this.

Jim

[langenet]

While I haven't migrated to HS4 yet, do you have HSSentry (Software system monitor) enabled? Perhaps disble it as a test for a while.

[mulu]

Actually, check if you have HSSentry enabled. I believe by default it is disabled. Go to Settings - General Settings - Other Settings. It is strange that your HS4 is shutting down, though. Is it just HS shutting down or is your computer system shutting down and as a consequence HS4 is shutting down?

[concordseer]

HS4 decided to shut down on it's own again. This happens every week or two. I wish HST would fix this.

Jim

Is this a Windows or Linux based system. If you could give a little more info on your setup and could capture a log prior to shutdown this would help with the troubleshooting process.

[jbfoster]

Its Windows. HS Sentry is marked. In the log it says UI request to shutdown. I will do screen shot of the log when i get home.

jim

[jbfoster]

I was able to do a screenshot from my phone.

[SteveMSJ]

Its Windows. HS Sentry is marked. In the log it says UI request to shutdown. I will do screen shot of the log when i get home.

jim

How are you starting HS4? If using a scheduled task make sure it isn’t set to end the task after a period of time.

[concordseer]

As above if you are using a schedule start of HS4, disable it and start HS4 manually.

Again check the usual suspects like automatic Windows updates and anything that runs an unattended update regularly that requires HS4 to shutdown to complete the process.

Might be worth checking that error for EnvisaLink in your log too.

[jbfoster]

I use startup delayer to start HS4 if there is a reboot. Ive checked those settings. The shutdown only does it once in a week or two.

[concordseer]

I use startup delayer to start HS4 if there is a reboot. Ive checked those settings. The shutdown only does it once in a week or two.

You’ve clearly some process in your setup that is instructing HS4 to shutdown in an orderly fashion. I’d check your OS a little further to discover the cause. Are you sure it’s not automated Windows updates that’s causing the problem. The frequency of this shutdown seems to point to it.

[jbfoster]

You’ve clearly some process in your setup that is instructing HS4 to shutdown in an orderly fashion. I’d check your OS a little further to discover the cause. Are you sure it’s not automated Windows updates that’s causing the problem. The frequency of this shutdown seems to point to it.

Up time on the Laptop is 23 days so I can rule out a Windows update.

Jim

[jbfoster]

These are the errors I got right before the shutdown. Can a Plugin error cause HS4 to shutdown? I will make a post in the EnvisaLink area,

Thanks
Jim

[concordseer]

Yes that’s why I suggested posting as much info as possible on your setup otherwise troubleshooting is a crap shoot. Now I know Windows updates are not causing your problem.

To rule out EnvisaLink as the source of your issue just disable the plugin and see if it resolves the shutdown problem.

It might be useful to see the log entries prior to the shutdown request. Incidentally what other plugins are running on your system. Is your laptop a dedicated HS4 unit only.

By all means post on that plugin section and see if others have experienced a similar issue.

[jbfoster]

The shutdown does not happen to often. I rather not disable my alarm plugin for that long. My laptop is just for HS4. My post above has my log right before the last shutdown. Below is all my plugins.

Thanks
Jim