Hi folks,
I have just joined the community and have had my Hometroller S6 Pro for about a month. I'm running HS4 Pro, and the S6 Pro is running Windows 10 Enterprise 2016 LTSB, which came pre-installed.
In the last three days or so, HS4 has stopped twice for some reason. I can't connect to the system and when I VNC in, I find HS4 has stopped and not restarted. I restart it and everything is fine. The log states "HomeSeer was not shut down successfully the previous time it was started." Is there a way to make HS4 restart when it crashes like that?
As for diagnosing the reason, looking at Windows Event Viewer, 8 minutes before the last crash, Windows failed to perform an update with the EventData "windowsupdatefailure3". Also, I can't manually check for Windows updates. The last check was in March 2019 (I assume this is the date the Windows image was generated). The Windows Update screen says that "This option is managed by your organization." Is this by design to stop Windows Updates breaking HS4, with updates coming via HS once checked?
I have looked at Restore Points, but I don't have any of those either. System Protection is disabled. (Again, I haven't changed this setting, it came like that).
All in all, I'm out of my depth with this. I've tried searching, but can't find anything here that matches my symptoms. I'm not even sure if these two issues are related!
Probably not related - a couple of weeks ago I had a problem with scripts not running. I changed the Start In folder in Task Scheduler and that fixed the problem.
Any advice on next steps would be very welcome. Up until now, I have been very impressed with the robustness, but this is shaking my confidence. I came from Vera, so I'm nervous of stability issues!
Thanks, Rob.
EDIT - I've just noticed, in both cases, it was a Fibaro motion sensor was the last entry in the log before the crash. The first time was a luminance report, second time was a temperature report. Is it possible that this device is causing HS to crash? There are no events associated with the device, but it was added just before the problem started.
I have just joined the community and have had my Hometroller S6 Pro for about a month. I'm running HS4 Pro, and the S6 Pro is running Windows 10 Enterprise 2016 LTSB, which came pre-installed.
In the last three days or so, HS4 has stopped twice for some reason. I can't connect to the system and when I VNC in, I find HS4 has stopped and not restarted. I restart it and everything is fine. The log states "HomeSeer was not shut down successfully the previous time it was started." Is there a way to make HS4 restart when it crashes like that?
As for diagnosing the reason, looking at Windows Event Viewer, 8 minutes before the last crash, Windows failed to perform an update with the EventData "windowsupdatefailure3". Also, I can't manually check for Windows updates. The last check was in March 2019 (I assume this is the date the Windows image was generated). The Windows Update screen says that "This option is managed by your organization." Is this by design to stop Windows Updates breaking HS4, with updates coming via HS once checked?
I have looked at Restore Points, but I don't have any of those either. System Protection is disabled. (Again, I haven't changed this setting, it came like that).
All in all, I'm out of my depth with this. I've tried searching, but can't find anything here that matches my symptoms. I'm not even sure if these two issues are related!
Probably not related - a couple of weeks ago I had a problem with scripts not running. I changed the Start In folder in Task Scheduler and that fixed the problem.
Any advice on next steps would be very welcome. Up until now, I have been very impressed with the robustness, but this is shaking my confidence. I came from Vera, so I'm nervous of stability issues!
Thanks, Rob.
EDIT - I've just noticed, in both cases, it was a Fibaro motion sensor was the last entry in the log before the crash. The first time was a luminance report, second time was a temperature report. Is it possible that this device is causing HS to crash? There are no events associated with the device, but it was added just before the problem started.
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