Unexpected shutdown

[IanIreland]

I woke this morning to find HS4 V4.1.9.0 not running on my Win10 VM. It has been running well for some time.
I restarted and in the log on startup I see;

HomeSeer was not shut down successfully the previous time it was started.

I have checked the Windows logs and can't see anything useful.

Does HS4 keep a historic log I can examine?

Cheers

[Eman]

HomeSeer can stop functioning and hang or other but does not restart windows (else, if you have a restart function you set up in HomeSeer)

• And because Windows 10 was not designed to run as a server, then look in the Update settings and make sure you stopped anything which could trigger a reboot.
• But then again that can not prevent a Blue Screen which can trigger a reboot without notice.

Eman.

[IanIreland]

HomeSeer can stop functioning and hang or other but does not restart windows (else, if you have a restart function you set up in HomeSeer)

• And because Windows 10 was not designed to run as a server, then look in the Update settings and make sure you stopped anything which could trigger a reboot.
• But then again that can not prevent a Blue Screen which can trigger a reboot without notice.

Eman.

Indeed. Windows did not restart, just HS shutdown/crashed.

[Eman]

Indeed. Windows did not restart, just HS shutdown/crashed.

In some cases this is caused by a looping script or a faulty plug-in.

• Post here your Homeseer features and mention all the scripts you might be running, someone may spot something
• And also make sure your server is not running on WiFi plus it has a static IP and no binding in the main settings (because if HSSenty can't detect the IP in settings.ini will reboot the server)

Eman.

[Uncle Michael]

Does HS4 keep a historic log I can examine?

The only log I am aware of is the running log. You can access the log prior to the crash by adjusting the dates in the log filter, but that will probably only reveal the last thing that happened successfully, not what actually caused the crash. It will be a good indication of what time it crashed, which may offer a clue.

[IanIreland]

This has happened again.
In the log I see;
Request from UI to shutdown.
When I restart I see;
HomeSeer was not shut down successfully the previous time it was started.

Should HSSentry have kicked in and restarted HS?

[Ole Martin]

I have also just noticed this behavior!
This morning, HS was not working.
Manually starting up, I found this is the log:



Notice that it all started with plugin that disconnects as in the bottom of the screenshot.
I have checked the log from the PC, nothing unusual, it have been running normally without any updates etc.

Something seems to be wrong, any solution to this?
Thanks!

Ole

[Tomgru]

I had this happen last week after months of not happening (or longer). Just decided it was a one-off as i couldn't point to anything particular.

Figure i'll dive into it more if it happens again.

[dkbickmore]

I have also just noticed this behavior!
This morning, HS was not working.
Manually starting up, I found this is the log:



Notice that it all started with plugin that disconnects as in the bottom of the screenshot.
I have checked the log from the PC, nothing unusual, it have been running normally without any updates etc.

Something seems to be wrong, any solution to this?
Thanks!

Ole

Same thing has been happening to me. Did you figure anything out?

Date/time=1/20/2021 8:56:57 AM US Mountain Standard Time
Version=HS4 Standard Edition 4.1.10.0 (Windows)
License=Registered
Confguration File=C:\Program Files (x86)\HomeSeer HS4\Data\HomeSeerData.json
In Virtual Machine=No MFG: msi
Antivirus=Windows Defender
OS=Microsoft Windows 10 Home - Work Station
OS Version=10.0.18363
Uptime=0 Days 0 Hours 27 Minutes 52 Seconds
Lan IP=192.168.0.28 (DESKTOP-1D40U4A)
Device Count=175
Event Count=68
Processor:=Intel64 Family 6 Model 60 Stepping 3 at 2.98 GHz
Modules/Threads=120 Modules, 69 Threads
Available Threads=1023
System Load=154 Processes, 4% Load
Free/Total Memory=5.17 GBytes / 7.93 GBytes (65% free)
Free/Total Virtual Memory=5.15 GBytes / 9.18 GBytes (56% free)
HomeSeer Memory Used=50 Mbytes
Plugin Memory Used=8 EXE Plug-Ins using 73 Mbytes
Plugins Installed=Chromecast 4.0.17.0,Ecobee 4.0.10.0,HS MyQ 4.0.4.0,IFTTT 3.0.1.4,IR Plugin 4.0.0.1,RoomMe 4.0.2.0,SDJ-Health 3.0.8.7,Wemo 4.0.3.0,Zigbee 4.0.8.0,Z-Wave 3.0.2.0

[ewkearns]

I would suggest that everybody having this problem manage your Windows updates. If you don't have W10 Pro, you will be able to delay updates. If you do have Windows 10 Pro, you can turn them off. That would eliminate the possibility that Windows Updates are causing the problem. Just don't forget to check for updates manually.