Announcement

Collapse
No announcement yet.

Upgraded to HS4 and Web Page Won't Load

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Upgraded to HS4 and Web Page Won't Load

    I'm trying to register and log this with the new support portal (not receiving the register email yet), but while I wait wanted to see if there is a quick fix from the community. I just upgraded to HS4 following the upgrade guide. However, once I startup HS4, it launches a browser window with the correct IP address, but no page loads. I get the error "This Page isn't working". Any ideas?
    Tags: None
    #2
    I just removed HS4 completely, installed fresh to a different folder (so as to not use any old settings), and I get the same result.

    Comment

      #3
      Post a screenshot of what you see when try to connect to the webpage.

      If you see : <html><head><META HTTP-EQUIV=REFRESH CONTENT="0;URL=/register.html"></head><body></body></html>"



      Eman.


      TinkerLand : Life's Choices,"No One Size Fits All"

      Comment

        #4
        1 Photo

        Comment

          #5
          Here is a paste from the log

          12/9/2020 3:33:02 PM HomeSeer~!~Database~!~Opening (Mode=Read Only) up HomeSeer LOG database C:\Program Files (x86)\HomeSeer HS4\Logs\HomeSeerLog.hsd
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~Loading Settings
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~Settings Loaded.
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~*************************************** *****************************************
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~ HomeSeer version 4.1.9.0 Edition: HS4 Pro Starting Now
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~*************************************** *****************************************
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~Creating Class Objects...
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~COM port classes started.
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~Application interface class started.
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~Web server class started.
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~E-Mail SEND class started.
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~E-Mail RECEIVE class started.
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~Plug-In Interface class started.
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~Local voice recognition class started.
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~Loading configuration file ...
          12/9/2020 3:33:02 PM HomeSeer~!~Warning~!~Unable to load devices config file, trying backup
          12/9/2020 3:33:02 PM HomeSeer~!~Warning~!~Unable to load event groups config file, trying backup
          12/9/2020 3:33:02 PM HomeSeer~!~Warning~!~Unable to load events config file, trying backup
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~HomeSeer version is: 4.1.9.0
          12/9/2020 3:33:02 PM HomeSeer~!~Startup~!~Creating Speaker Client Interface Object...
          12/9/2020 3:33:02 PM HomeSeer~!~Warning~!~This version of HomeSeer is not registered and is currently disabled
          12/9/2020 3:33:02 PM HomeSeer~!~Web Server~!~Local IP address (subnet) is: 192.168.1.181 (255.255.255.0)
          12/9/2020 3:33:02 PM HomeSeer~!~Web Server~!~Web Server started on port 81
          12/9/2020 3:33:03 PM HomeSeer~!~Startup~!~Start automation engine...
          12/9/2020 3:33:03 PM HomeSeer~!~Startup~!~Initializing Speaker Client Interface
          12/9/2020 3:33:03 PM HomeSeer~!~Speech~!~Listening for remote speaker connections on port 10401
          12/9/2020 3:33:03 PM HomeSeer~!~Database~!~Opening (Mode=Read/Write) up HomeSeer Energy database C:\Program Files (x86)\HomeSeer HS4\Data\Energy\Energy.hsd
          12/9/2020 3:33:03 PM HomeSeer~!~Startup~!~Updater services starting...
          12/9/2020 3:33:03 PM HomeSeer~!~Startup~!~Starting Find service...
          12/9/2020 3:33:03 PM HomeSeer~!~Info~!~Remote plug-in API interface started on port 10400
          12/9/2020 3:33:03 PM HomeSeer~!~Startup~!~Checking for available plug-ins
          12/9/2020 3:33:03 PM HomeSeer~!~Startup~!~Initializing Plug-Ins
          12/9/2020 3:33:03 PM HomeSeer~!~HSTouch Server~!~Server started on port 10200
          12/9/2020 3:33:03 PM HomeSeer~!~Startup~!~HStouch server started, waiting for clients to connect.

          Comment

            #6
            It's important that you retain a copy of your previous HomeSeer folder.

            Looks like you didn't add you html folder which should contain all your previous devices

            Try to start in the browser with find.homeseer.com


            Eman.
            TinkerLand : Life's Choices,"No One Size Fits All"

            Comment

              #7
              Note from your log>>>>>

              HomeSeer~!~Warning~!~This version of HomeSeer is not registered and is currently disabled

              Comment

                #8
                It never prompted me to register my license. In HS3 there was a button above Web interface and and Startup Log that isn't there in HS4. Not sure how to correct the license issue.

                I have a complete copy of the HS3 folder, so no worries there. That wouldn't have anything to do with the issue I'm seeing. I did a complete clean install in another folder (without copying or referencing any old data), and I get the same results. It should launch the web interface, but it doesn't. I tried it on another computer and got the same results.

                Comment

                  #9
                  http://........................:81/register.html or http:192.168.1.181:81/register.html


                  Eman.
                  TinkerLand : Life's Choices,"No One Size Fits All"
                  • Likes 1

                  Comment

                    #10
                    That did it.

                    Thanks

                    Comment

                      #11
                      Originally posted by charbaugh View Post
                      That did it.

                      Thanks
                      Read the logs.They do help.Most of these start up errors are solved quite easily. No big explanations required.Glad you got sorted

                      Comment

                        #12
                        Had the same problem. In case anyone else runs into this Safari wouldn’t show the register page. Had to use Chrome.

                        Comment

                          #13
                          Using manual link worked for me as well - I thought HS4 upgrade failed but it was just HS4 being silly and insisting to go to device page even before registrations. It was also using port 80/default.

                          Comment

                            #14
                            Never mind, I figured it out. Just punch in you own IP and port number. Thanks.

                            That was an odd error.

                            Comment

                            Previous template Next
                            Working...
                            X