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HS4 won't shut down while pending Win 10 update

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    HS4 won't shut down while pending Win 10 update

    I've had this happen twice. Click on the X to close HS4 and the log shows the shut down stalled at saving data. The only way to complete the shut down is to kill the app. At the same time I have the Win 10 message that updates require a restart. I close all running programs and select update and restart. Get the message that HS4 is preventing restart, so I kill it. Luckily, everything started up normally. Note, I did just do the after the restart.

    Not sure if this is an HS4 issue or a Win10 issue. In any case, what is the best course of action to take when HS4 won't shut down?

    Date/time=12/10/2020 7:20:21 AM Eastern Standard Time
    Version=HS4 Pro Edition (Windows)
    License ID=
    MyHS Subscription=Basic
    MyHS Subscription Backup Interval=No Backup
    MyHS Subscription Max Cameras=1
    Confguration File=C:\Program Files (x86)\HomeSeer HS3\Data\HomeSeerData.json
    In Virtual Machine=No MFG: dell inc.
    Antivirus=Norton Security Online Norton Security Online Windows Defender Norton Security Online
    OS=Microsoft Windows 10 Pro - Work Station
    OS Version=10.0.19041
    Uptime=0 Days 0 Hours 21 Minutes 18 Seconds
    Lan (HS4)
    WAN IP= ()
    Device Count=344
    Event Count=138
    Last Event Ran=Weather : WeatherUpdate, Ran at 12/10/2020 7:20:00 AM
    # of unique event scripts=1
    Connected Speaker Clients=HS4 (, HS4 (
    Processor:=Intel64 Family 6 Model 42 Stepping 7 at 3.17 GHz
    Modules/Threads=129 Modules, 93 Threads
    Available Threads=1023
    System Load=157 Processes, 4% Load
    Free/Total Memory=13.01 GBytes / 15.88 GBytes (82% free)
    Free/Total Virtual Memory=15.19 GBytes / 18.26 GBytes (83% free)
    HomeSeer Memory Used=97 Mbytes
    Plugin Memory Used=10 EXE Plug-Ins using 432 Mbytes
    Plugins Installed=Arduino Plugin,BLMediaPlayer,EasyTrigger,HSBuddy 3.18.721.0,Nest,Ultra1Wire3 3.0.7364.22993,UltraGCIR3 3.0.6551.16959,weatherXML,X10,Z-Wave

    Having the same issue. Already has HS's great database management kill one of my configs and require a complete rebuild .... so I second this queston that was never answered - what are we supposed to do in this situation?